Italian Gaming Support Specialist (Relocation)

Employers from Greece; United States; Remote; USD 23,000 - 33,000; Full time

Benefits offered by this job

Competitive Monthly Salary

Fully Paid Training

Health Insurance

Fully Paid Relocation Package (flight,

Monthly Performance Bonus

Career growth opportunities

Job summary

Mercier Consultancy Group seeks dedicated professionals for an Italian-speaking Gaming Customer Service Support role in Bulgaria. You will deliver high-quality assistance to gaming enthusiasts via chat, email, and phone, while upholding security and privacy standards.

Ideal candidates are native or fluent Italian speakers with a background in customer support and strong communication skills. The position is on-site in Sofia, with a fully paid relocation package and training provided.

Qualifications

• Italian language fluency (written and spoken) required.
• Experience in customer support is an advantage.
• Ability to thrive in a multicultural, professional environment.

Responsibilities

• Provide high-quality technical and account support via chat, email, and phone for the gaming community.
• Resolve gaming-related queries with professionalism and efficiency to ensure a positive user experience.
• Maintain up-to-date knowledge of gaming platforms to offer accurate, real-time assistance.
• Collaborate with internal departments to escalate and resolve complex issues.
• Adhere to security and privacy protocols for player accounts.
• Meet performance KPIs and contribute to the success of the Italian-speaking support desk.
• Act as a brand ambassador, fostering positive relationships with players.

Skills

Italian language

Customer support

Communication skills

Job description

Mercier Consultancy Group seeks dedicated professionals for an Italian-speaking Gaming Customer Service Support role in Bulgaria. You will deliver high-quality assistance to gaming enthusiasts via chat, email, and phone, while upholding security and privacy standards.

Ideal candidates are native or fluent Italian speakers with a background in customer support and strong communication skills. The position is on-site in Sofia, with a fully paid relocation package and training provided.