Italian Customer Support Agent | Courier Services - Work In Athens

Mercier Consultancy Group; United States; Remote; USD 22,000 - 32,000; Full time

Benefits offered by this job

Relocation package

Monthly performance bonus

Private health insurance

Fully paid training in logistics

Relocation assistance to Greece

Job summary

Mercier Consultancy Group ищет итальянскоговорящего специалиста поддержки клиентов для работы с рынком Греции. Ваша задача — обслуживать клиентов на итальянском языке, обеспечивая качественную поддержку в логистике и доставке.

Ожидается опыт в службе поддержки или логистике, умение работать в динамичной среде и нацеленность на клиента. Пакет включает relocation, обучение и бонусы за результаты.

Qualifications

• Носитель или свободное владение итальянским языком обязательно для роли.
• Свободное владение английским языком для работы в международной команде.
• Действительный паспорт ЕС или разрешение на работу в ЕС (обязательно).
• Предыдущий опыт в обслуживании клиентов или логистике приветствуется.

Responsibilities

• Выступаете основным контактным лицом для итальянскоговорящих клиентов по вопросам логистики и доставки.
• Мониторинг статуса отправок и устранение неполадок для своевременной доставки.
• Координация с международными курьерскими командами для решения сложных вопросов доставки и прохождения таможни.
• Обеспечение профессионального общения по телефону, email и чатам.
• Ведение точных журналов взаимодействий с клиентами и данными отправок в внутренних системах.
• Вклад в улучшение логистических процессов, выявляя повторяющиеся проблемы клиентов.
• Соблюдение SLA и предоставление высококлассной поддержки для итальянского рынка.

Skills

Italian language

English

Customer focus

Problem solving

Job description

Описание:

Italian Customer Support Agent | Courier & Delivery Services Mercier Consultancy Group is a premier international recruitment firm, dedicated to connecting top-tier talent with industry-leading organizations across Europe. We pride ourselves on delivering excellence, ensuring that our candidates find not just a position, but a career-defining experience with global market leaders. We are currently sourcing exceptional talent for an Italian Customer Support Agent | Courier & Delivery Services position in Greece. This is a unique opportunity to join the fast-paced Logistics & Supply Chain industry, providing high-quality support to clients within a globally recognized delivery network.

Задачи:

Act as the primary point of contact for Italian-speaking clients regarding their logistics and delivery inquiries.

Monitor and troubleshoot shipment statuses to ensure timely delivery within the Logistics & Supply Chain sector.

Coordinate with international courier teams to resolve complex shipping, customs, or dispatch issues.

Provide professional, empathetic, and solution-oriented communication via phone, email, and live chat.

Maintain accurate logs of client interactions and shipment data within internal management systems.

Contribute to the continuous improvement of logistics processes by identifying recurring customer pain points.

Ensure all service level agreements (SLAs) are met, providing world-class support for the Italian market.

Требования:

Native or fluent Italian (spoken and written) is mandatory for this role.

Proficiency in English to effectively collaborate within our international team.

Valid EU passport or a legal permit to work in the EU (mandatory).

Previous experience in customer service or logistics and supply chain environments is highly valued.

Strong problem-solving skills and the ability to work in a dynamic, high-volume environment.

A customer-centric mindset with a dedication to delivering excellence in every interaction.

Условия:

Competitive Monthly Salary with 13th and 14th salary bonuses per year.

Fully Paid Relocation Package (including flight, transfer, and initial hotel accommodation).

Monthly Performance Bonus for high achievers.

Fully Paid Initial and Ongoing Training in Logistics & Supply Chain operations.

Private Health Insurance coverage.

Relocation support from our team to ensure a smooth transition to your new life in Greece.

And Much More... Life in Greece Choosing one of our Italian-speaking jobs in Greece means choosing an unparalleled lifestyle.

You will enjoy the legendary Mediterranean climate, where the sun shines for over 300 days a year, providing the perfect backdrop for exploring ancient history and vibrant island cultures that make Greece a top-tier destination for international professionals.

Relocating to Athens provides an incredible quality of life, featuring world-famous gastronomy, a bustling social scene, and a low cost of living compared to major Western European hubs.

With our comprehensive relocation package, you can start your new career in Greece with confidence, knowing you are joining a thriving community of international talent.