Italian Speaking Customer Service Agent For Booking.com

Mercier Consultancy Group; United States; Remote; USD 20,000 - 30,000; Full time

Benefits offered by this job

Fully paid training

Health insurance

Relocation package

13th/14th salaries

Performance-based bonus

Job summary

Mercier Consultancy Group is seeking an Italian-speaking Customer Service Agent to support Booking.com users, primarily for Greece. You will handle inquiries via phone, email, and chat, resolve issues, and coordinate with hotel partners to ensure high-quality service.

Fluency in Italian and English is required, with EU passport or Greek residency. The role includes fully paid training, health insurance, relocation support, and a performance bonus.

Qualifications

• Native or fluent Italian (spoken and written) required.
• Proficiency in English for international environment.
• EU passport or valid Greece residency.
• Hospitality/travel or customer service experience desirable.

Responsibilities

• Provide professional customer support via phone, email, and chat for Booking.com users.
• Manage accommodation inquiries, modifications, and cancellations.
• Resolve travel-related issues with speed and empathy to ensure customer satisfaction.
• Collaborate with international hotel partners to troubleshoot reservations.
• Guide customers on travel policies and platform features for a seamless experience.
• Maintain detailed records of interactions to support service improvement.
• Act as ambassador for Booking.com and the tourism clients’ brand identity.

Skills

Italian language

Customer service

English language

Problem solving

Communication skills

Job description

Описание:

Italian Speaking Customer Service Agent For Booking.com Mercier Consultancy Group is a premier international staffing firm dedicated to bridging the gap between top-tier global talent and industry-leading corporations. As a leader in European recruitment and BPO services, we pride ourselves on delivering bespoke career opportunities that define professional excellence. We are currently sourcing exceptional talent for an Italian Speaking Customer Service Agent For Booking.com position in Greece. This is an unparalleled opportunity to advance your career within the tourism industry, providing world-class support to travelers while enjoying the Mediterranean lifestyle through our exclusive jobs in Greece programs.

Задачи:

Deliver professional and empathetic customer support via phone, email, and chat for Booking.com users. Manage accommodation inquiries, booking modifications, and cancellation requests within the fast-paced tourism sector. Ensure high levels of customer satisfaction by resolving travel-related issues with speed and efficiency. Collaborate with international hotel partners to troubleshoot reservation discrepancies and maintain service standards. Provide expert guidance on travel policies and platform features to ensure a seamless vacation experience. Maintain detailed records of customer interactions to contribute to our continuous service improvement initiatives. Act as an ambassador for our tourism industry clients, upholding the prestigious Booking.com brand identity.

Требования:

Native or fluent Italian (spoken and written) is mandatory for this role. Proficiency in English to effectively communicate within our international work environment. Valid EU passport or valid residency permit in Greece. Strong passion for the tourism industry and delivering high-quality customer experiences. Excellent problem-solving skills and a proactive approach to technical or service-related challenges. Previous experience in hospitality, travel, or customer service is highly desirable for Italian-speaking jobs.

Условия:

• Competitive Monthly Salary.
• Two extra salaries per year (13th and 14th salary) to support your financial growth.
• Fully Paid Training programs to ensure your success in the tourism sector.
• Comprehensive Health Insurance coverage.
• Fully Paid Relocation Package including flight, airport transfer, and hotel accommodation.
• Attractive Monthly Performance Bonus based on your outstanding results.
• The opportunity to join a diverse, multicultural team in a vibrant, supportive environment.
• Life in Greece Choosing to pursue one of our Italian-speaking jobs means embracing the legendary beauty and history of Greece.
• You will enjoy a Mediterranean climate with year-round sunshine, stunning coastal vistas, and a rich cultural heritage that makes living in Greece an unforgettable experience for international professionals.
• Beyond the professional advancement, Greece offers an incredible quality of life, featuring world-famous gastronomy, vibrant social nightlife, and a welcoming local community.
• With our relocation support, your transition to life in Greece is seamless, allowing you to focus on your career in the tourism industry while enjoying everything that this beautiful country has to offer.