Italian Customer Advisor - Work Remote In Greece

Mercier Consultancy Group; United States; Remote; USD 23,000 - 35,000; Full time

Benefits offered by this job

Competitive Monthly Salary

Fully Paid Training

Health Insurance

Fully Paid Relocation Package to start

Monthly Performance Bonus

13th & 14th salaries

Job summary

Mercier Consultancy Group is seeking an Italian Customer Advisor for a remote role based in Greece. You will support a global client base, answering in Italian via phone, email, and chat, and keep CRM records accurate.

The ideal candidate is a native or fluent Italian speaker with customer service experience, strong communication skills, and the ability to work independently in a remote team. A comprehensive relocation package to Greece is provided.

Qualifications

• Native or fluent Italian (spoken and written).
• Previous customer service or client-facing experience is advantageous.
• Proficiency in using customer support software and CRM systems.
• Ability to work independently and as part of a remote team.
• Valid EU passport (mandatory).

Responsibilities

• Deliver customer service via phone, email, and chat in Italian.
• Address customer inquiries, resolve issues, and provide comprehensive support within the Customer Support Services industry.
• Maintain accurate customer records and document all interactions with professionalism.
• Adhere to company policies and procedures to ensure high-quality service delivery.
• Collaborate with team members and other departments to enhance the customer experience.
• Identify opportunities to up-sell or cross-sell products/services where applicable.
• Contribute to team goals and the overall success of the customer support operations.
• Continuously improve product knowledge and service standards.
• Native or fluent Italian (spoken and written).
• Valid EU passport (mandatory).

Skills

Italian language

Customer service experience

Tools

CRM software

Job description

Italian Customer Advisor

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm and leading BPO provider, dedicated to connecting exceptional talent with outstanding career opportunities across Europe. We specialize in facilitating seamless transitions for professionals seeking roles within dynamic, customer-centric industries.

Job Overview

Embark on an exciting career journey as an Italian Customer Advisor, a pivotal role within the thriving Customer Support Services sector. This remote position, based within Greece, offers an exceptional opportunity for native Italian speakers to leverage their language skills and provide outstanding support to a global clientele.

Key Responsibilities

• Deliver exceptional customer service via phone, email, and chat in Italian.


• Address customer inquiries, resolve issues, and provide comprehensive support within the Customer Support Services industry.


• Maintain accurate customer records and document all interactions with professionalism.


• Adhere to company policies and procedures to ensure high-quality service delivery.


• Collaborate with team members and other departments to enhance the customer experience.


• Identify opportunities to up-sell or cross-sell products/services where applicable.


• Contribute to team goals and the overall success of the customer support operations.


• Continuously improve product knowledge and service standards.


• Native or fluent Italian (spoken and written).


• Valid EU passport (mandatory).


• Previous experience in a customer service or client-facing role within Customer Support Services is highly advantageous.


• Excellent communication and interpersonal skills.


• Proficiency in using customer support software and CRM systems.


• Ability to work independently and as part of a remote team.


• A passion for providing outstanding customer experiences.

What We Offer

• Competitive Monthly Salary.


• Fully Paid Training to ensure your success.


• Health Insurance for your well-being.


• Fully Paid Relocation Package (flight, transfer, hotel) to start your life in Greece.


• Monthly Performance Bonus to reward your achievements.


• 2 Extra Salaries Per Year (13th and 14th salary).


• Opportunity to work remotely within Greece.


• A dynamic and supportive work environment.


• And Much More...

Life in Greece

Discover the vibrant lifestyle and rich culture that Greece has to offer. With its stunning coastlines, ancient history, and consistently pleasant climate, Greece provides an unparalleled backdrop for your professional and personal growth. Experience the Mediterranean way of life while advancing your career in a fulfilling Italian Customer Advisor role within Greece.

Our comprehensive relocation package makes moving to Greece seamless and stress-free. Immerse yourself in the local culinary delights, enjoy the relaxed pace of life, and embrace a higher quality of living. This is your chance to secure fantastic Italian-speaking jobs in Greece and explore everything this beautiful country has to offer.