Italian Customer Support Agent | Courier Services - Work In Athens, Greece

Mercier Consultancy Group; United States; À distance; USD 31 000 - 56 000; Plein temps

Avantages offerts par ce poste

Relocation package

Health insurance

Training

Performance bonus

Résumé du poste

Mercier Consultancy Group in Greece is seeking an Italian Customer Support Agent to handle inquiries related to courier and delivery services. You will serve as the primary contact for Italian-speaking clients across the logistics and delivery network, providing timely, empathetic assistance by phone, email, and live chat.

You will monitor shipment statuses, coordinate with international courier teams, log interactions, and help meet SLAs.

Qualifications

• Native or fluent Italian (spoken and written) is mandatory.
• Strong English communication skills required.
• Experience in customer service or logistics environments is valued.
• EU work authorization or passport is required.

Responsabilités

• Act as the primary contact for Italian-speaking clients regarding logistics and delivery inquiries.
• Monitor shipment statuses to ensure timely delivery within the logistics sector.
• Coordinate with international courier teams to resolve shipping issues.
• Provide professional, empathetic communication via phone, email, and live chat.
• Maintain logs of client interactions and shipment data in internal systems.
• Identify recurring issues to improve logistics processes.
• Ensure SLAs are met with world-class service for the Italian market.

Connaissances

Fluent Italian

English

Customer service

Logistics knowledge

Problem solving

Outils

CRM software

Description du poste

Italian Customer Support Agent | Courier & Delivery Services

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm, dedicated to connecting top-tier talent with industry-leading organizations across Europe. We pride ourselves on delivering excellence, ensuring that our candidates find not just a position, but a career-defining experience with global market leaders.

Job Overview

We are currently sourcing exceptional talent for an Italian Customer Support Agent | Courier & Delivery Services position in Greece. This is a unique opportunity to join the fast-paced Logistics & Supply Chain industry, providing high-quality support to clients within a globally recognized delivery network.

Key Responsibilities

• Act as the primary point of contact for Italian-speaking clients regarding their logistics and delivery inquiries.
• Monitor and troubleshoot shipment statuses to ensure timely delivery within the Logistics & Supply Chain sector.
• Coordinate with international courier teams to resolve complex shipping, customs, or dispatch issues.
• Provide professional, empathetic, and solution-oriented communication via phone, email, and live chat.
• Maintain accurate logs of client interactions and shipment data within internal management systems.
• Contribute to the continuous improvement of logistics processes by identifying recurring customer pain points.
• Ensure all service level agreements (SLAs) are met, providing world-class support for the Italian market.
• Native or fluent Italian (spoken and written) is mandatory for this role.
• Proficiency in English to effectively collaborate within our international team.
• Valid EU passport or a legal permit to work in the EU (mandatory).
• Previous experience in customer service or logistics and supply chain environments is highly valued.
• Strong problem-solving skills and the ability to work in a dynamic, high-volume environment.
• A customer-centric mindset with a dedication to delivering excellence in every interaction.

What We Offer

• Competitive Monthly Salary with 13th and 14th salary bonuses per year.
• Fully Paid Relocation Package (including flight, transfer, and initial hotel accommodation).
• Monthly Performance Bonus for high achievers.
• Fully Paid Initial and Ongoing Training in Logistics & Supply Chain operations.
• Private Health Insurance coverage.
• Relocation support from our team to ensure a smooth transition to your new life in Greece.
• And Much More…

Life in Greece

Choosing one of our Italian-speaking jobs in Greece means choosing an unparalleled lifestyle. You will enjoy the legendary Mediterranean climate, where the sun shines for over 300 days a year, providing the perfect backdrop for exploring ancient history and vibrant island cultures that make Greece a top-tier destination for international professionals.

Relocating to Athens provides an incredible quality of life, featuring world-famous gastronomy, a bustling social scene, and a low cost of living compared to major Western European hubs. With our comprehensive relocation package, you can start your new career in Greece with confidence, knowing you are joining a thriving community of international talent.