Italian Customer Support Agent | Courier Services - Work In Athens, Greece

Employers from Greece; United States; Remote; USD 19,000 - 24,000; Full time

Benefits offered by this job

Relocation package

Private health insurance

Training provided

13th/14th salary bonuses

Job summary

Mercier Consultancy Group is seeking an Italian-speaking Customer Support Agent for Greece, to handle logistics inquiries and ensure smooth deliveries within a global delivery network.

You will communicate with clients via phone, email, and live chat, resolve issues, and maintain accurate records in internal systems. The role emphasizes customer-focused problem-solving and collaboration within an international team.

Qualifications

• Native or fluent Italian (spoken and written) is mandatory.
• Proficiency in English to collaborate with international team.
• Valid EU passport or a legal permit to work in the EU.
• Previous experience in customer service or logistics is valued.
• Strong problem-solving skills and ability to work in a high-volume environment.
• Customer-centric mindset and commitment to excellent interactions.

Responsibilities

• Act as the primary point of contact for Italian-speaking clients regarding logistics and delivery inquiries.
• Monitor and troubleshoot shipment statuses to ensure timely delivery.
• Coordinate with international courier teams to resolve shipping or dispatch issues.
• Provide professional, empathetic communication via phone, email, and live chat.
• Maintain logs of client interactions and shipment data in internal systems.
• Identify recurring issues to help improve logistics processes.
• Ensure SLAs are met and deliver world-class support for the Italian market.

Skills

Italian language

English language

EU work permit

Customer service experience

Problem solving

Job description

at Mercier Consultancy Group

Italian Customer Support Agent | Courier & Delivery Services

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm, dedicated to connecting top-tier talent with industry-leading organizations across Europe. We pride ourselves on delivering excellence, ensuring that our candidates find not just a position, but a career-defining experience with global market leaders.

Job Overview

We are currently sourcing exceptional talent for an Italian Customer Support Agent | Courier & Delivery Services position in Greece. This is a unique opportunity to join the fast-paced Logistics & Supply Chain industry, providing high-quality support to clients within a globally recognized delivery network.

Key Responsibilities

• Act as the primary point of contact for Italian-speaking clients regarding their logistics and delivery inquiries.
• Monitor and troubleshoot shipment statuses to ensure timely delivery within the Logistics & Supply Chain sector.
• Coordinate with international courier teams to resolve complex shipping, customs, or dispatch issues.
• Provide professional, empathetic, and solution-oriented communication via phone, email, and live chat.
• Maintain accurate logs of client interactions and shipment data within internal management systems.
• Contribute to the continuous improvement of logistics processes by identifying recurring customer pain points.
• Ensure all service level agreements (SLAs) are met, providing world-class support for the Italian market.

Requirements

• Native or fluent Italian (spoken and written) is mandatory for this role.
• Proficiency in English to effectively collaborate within our international team.
• Valid EU passport or a legal permit to work in the EU (mandatory).
• Previous experience in customer service or logistics and supply chain environments is highly valued.
• Strong problem-solving skills and the ability to work in a dynamic, high-volume environment.
• A customer-centric mindset with a dedication to delivering excellence in every interaction.

Benefits

What We Offer

• Competitive Monthly Salary with 13th and 14th salary bonuses per year.
• Fully Paid Relocation Package (including flight, transfer, and initial hotel accommodation).
• Monthly Performance Bonus for high achievers.
• Fully Paid Initial and Ongoing Training in Logistics & Supply Chain operations.
• Private Health Insurance coverage.
• Relocation support from our team to ensure a smooth transition to your new life in Greece.
• And Much More...

Life in Greece

Choosing one of our Italian-speaking jobs in Greece means choosing an unparalleled lifestyle. You will enjoy the legendary Mediterranean climate, where the sun shines for over 300 days a year, providing the perfect backdrop for exploring ancient history and vibrant island cultures that make Greece a top-tier destination for international professionals.

Relocating to Athens provides an incredible quality of life, featuring world-famous gastronomy, a bustling social scene, and a low cost of living compared to major Western European hubs. With our comprehensive relocation package, you can start your new career in Greece with confidence, knowing you are joining a thriving community of international talent.