Italian Customer Advisor

speakit; United States; Remote; USD 21,000 - 28,000; Full time

Benefits offered by this job

Monthly meal allowance

Private Health Insurance

Career development programs

Job summary

speakit is seeking an Italian Speaking Technical Support Advisor to assist viewers via phone and chat, handling software functionality questions and technical configurations. You will troubleshoot issues and provide real-time responses while delivering high-quality customer support from a remote Portugal location.

Requirements include fluent Italian and English (B2), strong communication and empathy, and familiarity with digital streaming services.

Qualifications

• High level Italian (written and oral) and fluent English (B2)
• Passionate about entertainment and media enterprise
• Excellent communication skills with empathy, team spirit and customer orientation
• Familiar with digital streaming services and devices
• Location: Portugal

Responsibilities

• Assist viewers through phone and/or chat regarding different queries
• Provide account and application support to viewers regarding software functionality
• Provide technical support and troubleshoot system configurations and network settings
• Provide accurate and real-time responses to the viewer’s inquiries.

Skills

Italian language

English (B2)

Job description

Do you want to live a rewarding career, on behalf of the world’s most exciting brands? Join our client’s multicultural team and make a real impact on our client’s business every day. We are looking for a Technical Support Advisor to provide great customer support, maintaining quality & improving performance every day. If you love helping others and have a natural curiosity, we are a perfect match. Grow with our client, show off your skills, build your career path, and enjoy every moment in a people-focused global company.

Responsibilities:

• As an Italian Speaking Advisor you will have the responsibilities below:
• Assist viewers through phone and/or chat regarding different queries
• Provide account and application support to viewers namely with regard to software functionality
• Provide technical support and troubleshoot system configurations and network settings
• Provide accurate and real-time responses to the viewer’s inquiries.

To be selected as an Italian Speaking Advisor, you need to have the requirements below:

• Have a high level of Italian (written and oral) and fluent in English (B2)

• Are passionate about entertainment and media enterprise

• Have excellent communication skills coupled with empathy, team spirit and customer-oriented

• Have familiarity with digital streaming services and devices

• Location: Already based in Portugal

• Strong compensation package (14 monthly payments per year plus bonus)

• Monthly meal allowance paid in voucher card (net)

• Private Health Insurance

• Personal and career development programs and mentoring to develop skills

• Possibility to participate in a growing multicultural Project

• Flexible Schedule

• Work in a diverse environment with people from over 75 nationalities

• Benefit from our modern amenities, many discounts in local businesses, free medical appointments at the office, sports, and social responsibility activities, internal parties, and much more!

• We promote inter-company mobility to work at any of our sites around the world

• Workplace: Work From Home (Mainland Portugal)