ITA Community Engagement & Communications Lead

JPMorgan Chase & Co.; New York (NY); On-site; USD 120,000 - 180,000; Full time

Job summary

JPMorgan Chase & Co. is seeking a Manager, ITA Communications & Engagement to lead advisor engagement and communications across the Independent Travel Advisor community within Chase Travel.

You will design and implement strategies, recognition programs, and networking opportunities to strengthen advisor connection, participation, and retention. The role partners with executive leadership, operations, supplier partners, and advisor-facing teams to ensure timely, relevant, and impactful

Qualifications

• Bachelor's degree in Communications, Marketing, Business, Hospitality, or related field.
• 5+ years of experience in communications, community engagement, advisor relations, customer success, or related fields.
• Demonstrated success developing engagement strategies and communication programs.
• Exceptional written, verbal, and presentation communication skills.
• Strong relationship-building and stakeholder management capabilities.
• Experience leading cross-functional initiatives and influencing without direct authority.
• Experience within the luxury travel, hospitality, or travel advisor industry and/or organizational communications.
• Understanding of independent contractor and advisor business models.
• Experience managing advisor, franchise, affiliate or membership-based communities.

Responsibilities

• Develop and implement a comprehensive advisor engagement strategy focused on strengthening advisors’ connection to the FROSCH / VWT brand, participation within the ITA community, satisfaction with the firm.
• Identify opportunities to enhance the overall advisor experience through improved communication, networking, recognition, and support initiatives.
• Create programs that foster collaboration, peer-to-peer connections, and community among advisors.
• Monitor advisor engagement trends and recommend strategies to increase involvement and participation.
• Develop and oversee communication plans that ensure advisors receive timely, relevant, and meaningful information.
• Manage advisor-facing communication channels, including newsletters, town halls, announcements, updates and leadership messaging.
• Partner with executive leadership to develop regular advisor communications related to strategic initiatives, organizational changes, and business updates.
• Establish communication best practices and governance standards for the ITA community to improve quality, consistency, and adoption.
• Lead advisor recognition initiatives that celebrate top performers, milestones, achievements, and contributions.
• Support advisor onboarding and integration efforts to help new advisors build connections and engage quickly within the community.
• Define and track engagement metrics, analyze feedback, and provide insights and recommendations to improve outcomes

Skills

Strategic communications

Relationship building

Cross-functional leadership

Presentation skills

Education

Bachelor's degree in Communications or related field

Job description

JPMorgan Chase & Co. is seeking a Manager, ITA Communications & Engagement to lead advisor engagement and communications across the Independent Travel Advisor community within Chase Travel.

You will design and implement strategies, recognition programs, and networking opportunities to strengthen advisor connection, participation, and retention. The role partners with executive leadership, operations, supplier partners, and advisor-facing teams to ensure timely, relevant, and impactful