IT User Support Specialist, Sunapsis, Office of International Services

Indiana University Bloomington; Bloomington (IN); Remote; USD 70,000 - 90,000; Full time

Benefits offered by this job

Comprehensive medical and dental?

Remote work eligibility

Tuition subsidy for IU courses

Generous paid time off

Job summary

Indiana University Bloomington's Office of International Services (OIS) seeks a technically skilled IT professional to support Sunapsis and related systems across IU campuses. The role combines consulting, system analysis, and training to help international students and scholars access critical software tools.

You will advise on best practices, stay current with emerging technologies, and collaborate with staff to resolve issues.

Qualifications

• Proven written and verbal communication skills.
• Ability to manage multiple tasks with professionalism.
• Strong time management and prioritization.
• Solid organizational skills and professional demeanor.
• Basic SQL querying and relational database concepts.

Responsibilities

• Provides technical consulting, advising, and systems analysis for client-supported software.
• Researches and evaluates current technology solutions and future releases.
• Advises on best practices for deploying collaboration solutions with specialized knowledge.
• Stays up-to-date on emerging technologies and industry trends; suggests process improvements.
• Communicates effectively with clients to resolve escalated issues.
• May provide informal and formal training to faculty, staff, and students on IT.
• Adheres to documentation standards for issues, resolutions, and changes.

Skills

Written and verbal communication

Professionalism

Time management

Organizational skills

Willingness to learn

SQL queries

Education

Bachelor's degree in computer science or related field

Tools

SQL

Windows

MacOS

Exchange

Office Suite

Job description

INTERNATIONAL AFFAIRS (UA-INTP-IUBLA)

About the Office of the Vice President for International Affairs (IU Global)

The Vice President for International Affairs and the teams of staff in OVPIA's offices are the stewards of international activity across all campuses of Indiana University (IU). We provide strategic leadership and advocacy for all international programs and projects and coordinate the resources necessary to sustain their growth. Our goal is to enable as many students, faculty, and staff as possible to pursue international and intercultural knowledge and experiences and to become engaged global citizens.

Learn how OVPIA provides leadership and support for IU's international efforts.

Within IU Global, the Office of International Services (OIS) is dedicated to helping international students and scholars achieve their goals. Our staff recruit, admit, and enroll international students from all over the world. We provide social and cultural programming and visa- and immigration-related advising among other assistance to all international students and scholars. Join our nationally recognized team and help us serve the amazing and incredible international population at IU.

Read more about the Office of International Services.

This position provides technical support to IU and client institutions for the sunapsis software. Sunapsis is an IU developed application used system-wide at IU and is also being licensed by 120 plus other institutions of higher education.

General Responsibilities

• Provides technical consulting, advising, and systems analysis services for client-supported software and systems.
• Utilizing system analysis techniques and procedures, conducts research and evaluates use of existing technology solutions and their future releases, new product releases of client software, and emerging technologies, applications, and industry trends.
• Provides advice for best practices of deployment of collaboration solutions; partners with appropriate technical staff on unique problems requiring specialized knowledge.
• Stays up-to-date on emerging technologies, trends, and best practices; makes recommendations to improve IT support processes and procedures.
• Communicates effectively with clients in resolving escalated issues.
• May provide informal and formal training to faculty staff and students on information technology.
• Adheres to documentation standards (issues, resolutions, updates/changes).

Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.

EDUCATION

Required

• Bachelor's degree (preferably in computer science or related field.)

Preferred

WORK EXPERIENCE

• Some experience providing technical computing support to users via direct consultation, development and delivery of computing education, writing user documentation, or related experience..
• Experience working in a Higher Education setting.
• Experience with United States (U.S,) Immigration regulations.

Skills

Required

• Proficient written and verbal communication skills.
• Maintains a high degree of professionalism.
• Demonstrates time management and priority setting skills.
• Demonstrates a high commitment to quality.
• Possesses flexibility to work in a fast paced, dynamic environment.
• Seeks to acquire knowledge in area of specialty.
• Friendly and service-oriented.
• Excellent organizational skills.
• Sound understanding of network fundamentals, and understanding and application of existing industry best practices.
• Knowledge and skill in recent Microsoft Office suite.
• Familiarity with recent Microsoft Windows and Macintosh client OSes, Exchange, common email clients.

Preferred

• Ability to read and write basic Structured Query Language (SQL) queries and basic understanding of relational databases.

This position requires the ability to communicate effectively and to operate computers and other related technical equipment. The role is required to maintain and interact with computers and frequently move objects weighing up to 50 pounds. The person in this role must be able to perform the essential functions with or without an accommodation.

This position is eligible for remote work, subject to change in the future based on university policy and business needs.

Benefits

• Comprehensive medical and dental insurance
• Health savings account with generous IU contributions
• Healthcare and dependent care flexible spending accounts
• Basic group life insurance paid by IU
• Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance
• Base retirement plan with generous IU contributions, subject to vesting
• Voluntary supplemental retirement plan options
• Tuition subsidy for employees and family members taking IU courses
• 10 paid holidays plus a paid winter break each year
• Generous paid time off plans
• Paid leave for new parents and IU-sponsored volunteer events
• Employee assistance program (EAP)

Learn more about our benefits by reviewing the IU Benefit Programs Brochure.

Career Level: Core

FLSA: Exempt

Job Function: Information Technology

Job Family: IT User Support

Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring. See Indiana University Notice of Non-Discrimination here which includes contact information.

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