IT User Support Specialist, Sunapsis, Office of International Services

Indiana University Bloomington; Bloomington (IN); Teletrabalho; USD 65 000 - 90 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Tuition subsidy for employees

Paid holidays

Resumo da oferta

Indiana University Bloomington is seeking a skilled IT Support professional to provide technical support for the sunapsis software across IU and partner institutions. The role involves consulting with clients, analyzing systems, and advising on best practices for IT deployments.

Required is a Bachelor's degree in a related field with strong communication, organization, and documentation skills. The role may involve remote work and requires familiarity with Windows/macOS environments and

Qualificações

• Bachelor's degree in computer science or related field required.
• Experience providing technical computing support to users via consultation, computing education, or documentation preferred.
• Experience in a higher education setting preferred.
• Experience with U.S. immigration regulations preferred.

Responsabilidades

• Provides technical consulting, advising, and systems analysis services for client-supported software and systems.
• Uses system analysis techniques to research and evaluate technology solutions and trends.
• Advises on best practices for deployment of collaboration solutions with other technical staff.
• Keeps up-to-date on emerging technologies and improves IT support processes.
• Communicates effectively with clients to resolve escalated issues.
• May provide training to faculty, staff, and students on information technology.
• Follows documentation standards for issues, resolutions, and changes.

Conhecimentos

Proficient written and verbal skills

Professional communication

Time management

Quality focus

Organizational skills

Networking fundamentals

Microsoft Office

Windows/macOS familiarity

SQL basics

Formação académica

Bachelor's degree in computer science or related field

Ferramentas

SQL

Descrição da oferta de emprego

Job ID

320880

Location

Bloomington, Indiana

Full/Part Time

Full-Time

Department

INTERNATIONAL AFFAIRS (UA-INTP-IUBLA)

Department Information

About the Office of the Vice President for International Affairs (IU Global)

The Vice President for International Affairs and the teams of staff in OVPIA's offices are the stewards of international activity across all campuses of Indiana University (IU). We provide strategic leadership and advocacy for all international programs and projects and coordinate the resources necessary to sustain their growth. Our goal is to enable as many students, faculty, and staff as possible to pursue international and intercultural knowledge and experiences and to become engaged global citizens.

Within IU Global, the Office of International Services (OIS) is dedicated to helping international students and scholars achieve their goals. Our staff recruit, admit, and enroll international students from all over the world. We provide social and cultural programming and visa- and immigration-related advising among other assistance to all international students and scholars. Join our nationally recognized team and help us serve the amazing and incredible international population at IU.

Job Summary

This position provides technical support to IU and client institutions for the sunapsis software. Sunapsis is an IU developed application used system-wide at IU and is also being licensed by 120 plus other institutions of higher education.

General Responsibilities

• Provides technical consulting, advising, and systems analysis services for client-supported software and systems.
• Utilizing system analysis techniques and procedures, conducts research and evaluates use of existing technology solutions and their future releases, new product releases of client software, and emerging technologies, applications, and industry trends.
• Provides advice for best practices of deployment of collaboration solutions; partners with appropriate technical staff on unique problems requiring specialized knowledge.
• Stays up-to-date on emerging technologies, trends, and best practices; makes recommendations to improve IT support processes and procedures.
• Communicates effectively with clients in resolving escalated issues.
• May provide informal and formal training to faculty staff and students on information technology.
• Adheres to documentation standards (issues, resolutions, updates/changes).

Qualifications

Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.

EDUCATION

Required

Bachelor's degree (preferably in computer science or related field.)

WORK EXPERIENCE

Preferred

• Some experience providing technical computing support to users via direct consultation, development and delivery of computing education, writing user documentation, or related experience.
• Experience working in a Higher Education setting.
• Experience with United States (U.S.) Immigration regulations.

SKILLS

Required

• Proficient written and verbal communication skills.
• Maintains a high degree of professionalism.
• Demonstrates time management and priority setting skills.
• Demonstrates a high commitment to quality.
• Possesses flexibility to work in a fast paced, dynamic environment.
• Seeks to acquire knowledge in area of specialty.
• Friendly and service-oriented.
• Excellent organizational skills.
• Sound understanding of network fundamentals, and understanding and application of existing industry best practices.
• Knowledge and skill in recent Microsoft Office suite.
• Familiarity with recent Microsoft Windows and Macintosh client OSes, Exchange, common email clients.

Preferred

• Ability to read and write basic Structured Query Language (SQL) queries and basic understanding of relational databases.

Working Conditions / Demands

This position requires the ability to communicate effectively and to operate computers and other related technical equipment. The role is required to maintain and interact with computers and frequently move objects weighing up to 50 pounds. The person in this role must be able to perform the essential functions with or without an accommodation.

Work Location

This position is eligible for remote work, subject to change in the future based on university policy and business needs.

Benefits Overview

For full-time staff employees, Indiana University offers a wide array of benefits including:

• Comprehensive medical and dental insurance
• Health savings account with generous IU contributions
• Healthcare and dependent care flexible spending accounts
• Basic group life insurance paid by IU
• Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance
• Base retirement plan with generous IU contributions, subject to vesting
• Voluntary supplemental retirement plan options
• Tuition subsidy for employees and family members taking IU courses
• 10 paid holidays plus a paid winter break each year
• Generous paid time off plans
• Paid leave for new parents and IU-sponsored volunteer events
• Employee assistance program (EAP)

Job Classification

Career Level: Core

FLSA: Exempt

Job Function: Information Technology

Job Family: IT User Support

Posting Disclaimer

This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.

If you wish to include a cover letter, you may include it with your resume when uploading attachments.

Equal Employment Opportunity

Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring.

Campus Safety and Security

The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at [e-mail] or by visiting IUPD.