IT User Support Specialist I - End-User Solutions

The University of Chicago; Chicago (IL); On-site; USD 33,000 - 43,000; Full time

Benefits offered by this job

Benefits

Job summary

The University of Chicago is seeking an IT User Support Specialist 1 to join the Device Support Services team. You will support end-user computing devices for multiple BSD departments, handling calls, chats, emails, and on-site assistance.

You will help with onboarding, device configuration, and security compliance, delivering excellent customer service to faculty, staff, and students with varied technology experience.

Qualifications

• Minimum qualifications include vocational training, apprenticeships or the equivalent experience in related field.

Responsibilities

• Provide in-person, phone, and email support to users of supported departments.
• Keep ticketing system up-to-date with the status of all support requests.
• Keep inventory system up-to-date with all deployed computing asset information.
• Follow security policies and ensure compliance by supported users and devices.
• Troubleshoot and resolve issues for Windows and Apple systems.
• Configure applications and endpoints to access university systems and resources.
• Provide technical support and advice via phone, live chat, walk-up, email, and web submittal.
• Write and maintain knowledge base articles for common problems.

Skills

Customer service

Ticketing systems

Windows support

Apple support

Hardware setup

Networking basics

Education

Vocational training or equivalent

Associate degree in related field

Tools

Ticketing system

Job description

The University of Chicago is seeking an IT User Support Specialist 1 to join the Device Support Services team. You will support end-user computing devices for multiple BSD departments, handling calls, chats, emails, and on-site assistance.

You will help with onboarding, device configuration, and security compliance, delivering excellent customer service to faculty, staff, and students with varied technology experience.