IT Transformation & Process Excellence Leader

Mega Cloud Lab; New York (NY); On-site; USD 150,000 - 230,000; Full time

Job summary

Mega Cloud Lab is seeking a seasoned IT Operational Excellence & Transformation Lead to drive strategic initiatives, streamline IT processes, and optimize enterprise operations in a complex, large-scale environment.

You will partner with IT leadership to develop, monitor, and execute transformational programs, implement disciplined scorecards, and lead change management with hands-on delivery and AI-enabled automation to boost organizational productivity.

Qualifications

• Minimum 10 years of progressive business experience with at least 6 years in change management and complex project delivery.
• Bachelor’s degree required; MBA strongly preferred.
• LEAN certification, Six Sigma training, or comparable process improvement credential is required.

Responsibilities

• Strategic Transformation & Alignment: Collaborate with IT leadership to develop, track, monitor, and execute transformational initiatives and priorities.
• Process Optimization & Efficiency: Lead end-to-end process reviews, SOP audits, risk profiles, and SLA evaluations to remove bottlenecks.
• Due Diligence & Business Case Development: Conduct operational reviews and prepare business cases and recommendations to leadership.
• Performance Metrics & Scorecards: Design and implement scorecards for productivity, service levels, quality, risk, and costs.
• Program Execution & Hands-On Delivery: Maintain hands-on involvement in large IT programs and translate requirements into specifications.
• Change Management: Champion change management for seamless adoption of new processes and IT systems.
• AI & Automation Integration: Leverage AI prompting and AI agent workflows to accelerate process automation and insights.

Skills

Lean & Six Sigma

Change Management

Process Improvement

BPM & Business Analysis

Project Delivery

Microsoft Office Suite

MS Project

MS Visio

AI Prompting

Education

Bachelor’s degree

MBA preferred

Tools

MS Project

MS Visio

BPM Tools

Job description

Mega Cloud Lab is seeking a seasoned IT Operational Excellence & Transformation Lead to drive strategic initiatives, streamline IT processes, and optimize enterprise operations in a complex, large-scale environment.

You will partner with IT leadership to develop, monitor, and execute transformational programs, implement disciplined scorecards, and lead change management with hands-on delivery and AI-enabled automation to boost organizational productivity.