IT Transformation Consultant - Portfolio & Process Optimization

International Business Machines Corporation

Chicago (IL)

On-site

USD 120,000 - 170,000

Full time

11 hours ago

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Job summary

IBM Consulting in Chicago seeks a Business Transformation Consultant specializing in IT service processes to help clients optimize their IT portfolios and align technology with business goals. You will analyze portfolios, identify improvement opportunities, and develop data-driven solutions to drive customer value.

The role requires strong analytical capabilities, deep understanding of service delivery, and experience with SLAs, KPIs, and performance monitoring tools.

Qualifications

Experience in IT service delivery processes, including SLAs and KPIs.
Ability to evaluate IT application portfolios and identify improvement areas.
Strong focus on aligning IT services with business goals and outcomes.
Proven analytical approach to form hypotheses and validate conclusions.
Familiarity with tools used for service level management, capacity planning and monitoring.

Responsibilities

Evaluate client IT portfolios to identify improvement opportunities and risks.
Analyze business issues using knowledge of IT service delivery, SLAs, KPIs, and related tools.
Drive alignment of business objectives with IT processes to maximize client value.
Develop practical solutions based on analytical findings for client portfolios.
Deliver actionable insights and recommendations to help clients decide on portfolio changes.

Skills

IT service delivery

Portfolio analysis

Business process alignment

Analytical skills

IT service measurement tools

Job description

The role requires strong analytical capabilities, deep understanding of service delivery, and experience with SLAs, KPIs, and performance monitoring tools.

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