IT Service Transformation Consultant

International Business Machines Corporation; San Jose (CA); On-site; USD 140,000 - 190,000; Full time

Job summary

IBM Consulting in California is seeking a Business Transformation Consultant specializing in IT service processes to help clients modernize their Medicaid portfolio, align IT delivery with healthcare objectives, and drive cloud migration and AI initiatives.

You will collaborate with California's Department of Healthcare Services and IBM teams to translate analytical findings into practical solutions, manage complex programs, and govern innovation across the portfolio.

Qualifications

• Proven experience managing large, complex programs with multiple stakeholders.
• Strong planning, risk management, and governance capabilities.
• Experience delivering technology-driven transformations including cloud migration and modernization.

Responsibilities

• Identify and address business challenges in IT service delivery portfolios.
• Collaborate with CAMMIS stakeholders and IBM teams to shape solutions and drive consensus.
• Translate healthcare business needs into technology and process improvements.
• Provide actionable recommendations and support roadmap execution.

Skills

Program & Project Management

IT Service Delivery & Portfolio

Healthcare Domain Expertise

Stakeholder Leadership & Communication

Analytical & Problem-Solving

Tools

ITIL Tools

Cloud Migration Tools

Job description

Introduction

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

Introduction

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

Your Role And Responsibilities

As a Business Transformation Consultant specializing in IT Service Processes, you will help clients identify and address business challenges related to their IT application portfolio. This role requires strong analytical skills to evaluate the portfolio's technical and functional aspects.

Your Primary Responsibilities Will Include

Strategic Portfolio & Innovation Alignment

• Evaluate Client Portfolio: Assess the technical and functional aspects of client's IT application portfolio to identify modernization opportunities and cloud migration pathways (AWS environment)
• Drive Business Alignment: Connect business objectives across California's Medicaid program with IBM's IT service delivery capabilities, ensuring AI, automation, and modernization initiatives align with healthcare delivery goals and regulatory requirements
• Support Innovation Governance: Assist in establishing and operationalizing client's Innovation Governance model for AI, automation, modernization, and digital transformation initiatives

Medicaid Domain-Specific Analysis & Delivery

• Analyze Medicaid Business Issues: Apply your knowledge of IT service delivery processes, SLAs, KPIs, and Medicaid regulatory requirements to assess business challenges within the CAMMIS ecosystem
• Stakeholder Engagement: Collaborate with diverse CAMMIS stakeholders across the California Department of Healthcare Services and IBM teams to formulate solutions, test conclusions, and drive consensus on transformation priorities
• Develop Medicaid-Centric Solutions: Translate analytical findings into solutions that address CAMMIS business challenges while advancing the modernization roadmap (legacy application transformation, AWS cloud migration, enhancement capabilities, and AI integration)

Actionable Insights & Program Support

• Deliver Insights: Provide clear, actionable recommendations to CAMMIS stakeholders on IT portfolio optimization, process improvements, and innovation initiative prioritization
• Program Execution Support: Enable timely delivery of committed innovation outcomes and roadmap execution to strengthen IBM's position as the trusted Primary ITMO vendor

Required Technical And Professional Expertise

Program & Project Management

• Proven experience managing large, complex programs with multiple stakeholders, workstreams, and concurrent initiatives
• Strong program delivery methodology expertise including planning, execution, risk management, and stakeholder coordination
• Demonstrated track record successfully delivering technology-driven transformations including cloud migration, digital modernization, enterprise systems modernization, and data platform implementations
• Experience establishing governance models, intake processes, and roadmap management for innovation or transformation programs

Healthcare Domain Expertise

• Expertise in Medicaid, Medicare, or public-sector healthcare programs (Justice Involved systems, SNAP, or similar state health programs acceptable)
• Strong understanding of healthcare regulatory requirements, business processes, operational constraints, and program administration
• Proven ability to translate healthcare business needs into technology and process solutions
• Experience working with state government agencies or healthcare payers on large-scale program initiatives

IT Service Delivery & Portfolio Management

• Strong knowledge of IT service delivery processes, Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and IT service management frameworks (ITIL certification preferred)
• Hands‑on experience evaluating and optimizing IT application portfolios through both technical and functional assessments
• Understanding of IT modernization strategies, cloud migration approaches, and digital transformation methodologies
• Familiarity with legacy application assessment, rationalization, and migration planning

Analytical & Problem-Solving

• Proven analytical skills to assess complex business and technical issues, formulate hypotheses, and validate conclusions with data
• Demonstrated ability to identify process improvement opportunities and develop actionable, prioritized recommendations
• Strong business acumen to connect IT decisions to measurable business outcomes and strategic objectives
• Experience conducting stakeholder interviews, requirements gathering, and gap analysis

Stakeholder Leadership & Communication

• Demonstrated success in executive stakeholder management and client engagement within complex, multi-organizational environments
• Strong communication skills with proven ability to deliver executive-level presentations and facilitate discussions across diverse audiences
• Proven capacity to build consensus and drive alignment across technical, business, operational, and leadership stakeholders
• Ability to translate between technical and business audiences, making complex concepts accessible to non-technical leaders
• Experience managing competing priorities and stakeholder expectations in high-stakes environments

Preferred Technical And Professional Experience

• IT Service Management Tools: Deep expertise in utilizing IT service management tools, such as those used for service level management, capacity planning, and performance monitoring, to analyze clients' business issues and develop solutions.
• Business Process Improvement: Experience with identifying areas for business process improvement and developing solutions that drive maximum value for clients, emphasizing the integration of IT services with business goals.
• Technical IT Knowledge: Deep understanding of the technical aspects of IT application portfolios, including software, hardware, and infrastructure, to effectively evaluate and analyze clients' IT application portfolios.