IT Portfolio & Service Transformation Consultant

International Business Machines Corporation; Atlanta (GA); On-site; USD 90,000 - 140,000; Full time

Job summary

IBM Consulting in Atlanta seeks a Business Transformation Consultant specializing in IT service processes to help clients optimize their IT portfolios and service delivery. You will analyze portfolios, align IT with business goals, and develop actionable solutions that drive client value.

Bring deep expertise in SLAs, KPIs, and IT service measurement tools, plus strong analytical skills to test hypotheses and deliver insights that shape IT strategy and ongoing transformation across industries.

Qualifications

• Experience with IT service delivery processes, SLAs, and KPIs.
• Experience evaluating IT application portfolios.
• Ability to align business objectives with IT processes.
• Strong analytical skills to test hypotheses.
• Familiarity with service measurement tools.

Responsibilities

• Evaluate client IT portfolios to identify areas for improvement.
• Analyze business issues using IT service delivery concepts and KPIs.
• Drive business alignment by integrating IT services with business goals.
• Develop solutions based on analytical findings to improve portfolios.
• Deliver insights and recommendations to clients for informed decisions.

Skills

IT service delivery

Portfolio analysis

Business process alignment

Analytical skills

IT service measurement tools

Tools

ITSM tools

Job description

IBM Consulting in Atlanta seeks a Business Transformation Consultant specializing in IT service processes to help clients optimize their IT portfolios and service delivery. You will analyze portfolios, align IT with business goals, and develop actionable solutions that drive client value.

Bring deep expertise in SLAs, KPIs, and IT service measurement tools, plus strong analytical skills to test hypotheses and deliver insights that shape IT strategy and ongoing transformation across industries.