Business Transformation Consultant- UI

International Business Machines Corporation; Chicago (IL); On-site; USD 120,000 - 170,000; Full time

Job summary

IBM Consulting in Chicago seeks a Business Transformation Consultant specializing in IT service processes to help clients optimize their IT portfolios and align technology with business goals. You will analyze portfolios, identify improvement opportunities, and develop data-driven solutions to drive customer value.

The role requires strong analytical capabilities, deep understanding of service delivery, and experience with SLAs, KPIs, and performance monitoring tools.

Qualifications

• Experience in IT service delivery processes, including SLAs and KPIs.
• Ability to evaluate IT application portfolios and identify improvement areas.
• Strong focus on aligning IT services with business goals and outcomes.
• Proven analytical approach to form hypotheses and validate conclusions.
• Familiarity with tools used for service level management, capacity planning and monitoring.

Responsibilities

• Evaluate client IT portfolios to identify improvement opportunities and risks.
• Analyze business issues using knowledge of IT service delivery, SLAs, KPIs, and related tools.
• Drive alignment of business objectives with IT processes to maximize client value.
• Develop practical solutions based on analytical findings for client portfolios.
• Deliver actionable insights and recommendations to help clients decide on portfolio changes.

Skills

IT service delivery

Portfolio analysis

Business process alignment

Analytical skills

IT service measurement tools

Job description

Introduction

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

Introduction

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

Your Role And Responsibilities

As a Business Transformation Consultant specializing in IT Service Processes, you will help clients identify and address business challenges related to their IT application portfolio. This role requires strong analytical skills to evaluate the portfolio's technical and functional aspects.

Your Primary Responsibilities Will Include

• Evaluate Client IT Portfolios: Assess the technical and functional aspects of clients' IT application portfolios to identify areas for improvement and potential business challenges.
• Analyze Business Issues: Apply knowledge of IT service delivery processes, SLAs, KPIs, and associated tools to analyze clients' business issues, formulate hypotheses, and test conclusions.
• Drive Business Alignment: Align business objectives, IT processes, and IT service measurements to drive maximum value for the client, emphasizing the integration of IT services with business goals.
• Develop Solutions: Use analytical findings to develop solutions that address clients' business challenges and improve their IT application portfolio.
• Deliver Insights: Provide actionable insights and recommendations to clients, enabling them to make informed decisions about their IT application portfolio and associated business processes.

Required Technical And Professional Expertise

• IT Service Delivery Expertise: Deep expertise in IT service delivery processes, including the development and management of Service Level Agreements (SLAs) and Key Performance Indicators (KPIs), is required to effectively analyze clients' business issues and develop solutions.
• IT Application Portfolio Analysis: Experience with evaluating the technical and functional aspects of IT application portfolios, identifying areas for improvement, and assessing potential business challenges is necessary for this role.
• Business Process Alignment: Deep understanding of aligning business objectives, IT processes, and IT service measurements to drive maximum value for clients, emphasizing the integration of IT services with business goals.
• Analytical Skills: Proven ability to apply analytical skills to complex business issues, formulate hypotheses, and test conclusions is essential for success in this role.
• IT Service Measurement Tools: Familiarity with tools associated with IT service delivery processes, such as those used for service level management, capacity planning, and performance monitoring, is required.

Preferred Technical And Professional Experience

• IT Service Management Tools: Deep expertise in utilizing IT service management tools, such as those used for service level management, capacity planning, and performance monitoring, to analyze clients' business issues and develop solutions.
• Business Process Improvement: Experience with identifying areas for business process improvement and developing solutions that drive maximum value for clients, emphasizing the integration of IT services with business goals.
• Technical IT Knowledge: Deep understanding of the technical aspects of IT application portfolios, including software, hardware, and infrastructure, to effectively evaluate and analyze clients' IT application portfolios.