IT Trainer Specialist

Ledgent Technology; California (MO); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

401(k) plan with employer contributions

Medical, dental, and vision coverage

Life insurance options

Long-term disability and care options

Employee assistance programs

Paid time off

Commuting allowance

Company events and recognition

Flexible spending accounts

Ongoing development opportunities

Job summary

A technology solutions provider located in California is seeking an IT Training Specialist to lead and design comprehensive training programs for employees. This position involves delivering instructor-led training across various modalities, developing engaging instructional content, and collaborating with leadership to advance training strategies. The ideal candidate will have a bachelor's degree and at least three years of experience in software training, with strong communication and technical skills to support continuous professional development.

Qualifications

• 3+ years of experience in software training, especially in a professional services environment.
• Experience delivering classroom-based training is required.
• Ability to communicate complex technical concepts to non-technical users.
• Strong written and verbal communication with attention to detail.

Responsibilities

• Develop and implement training programs and materials.
• Conduct instructor-led, virtual, and recorded training sessions.
• Assess evolving technology training needs and design effective programs.
• Coordinate schedules and ensure programs are comprehensive and engaging.
• Evaluate new technologies and support user adoption initiatives.
• Partner with HR on orientation training for enterprise applications.

Skills

Software instruction

Technical writing

Training delivery

Communication skills

Analytical skills

Microsoft Office proficiency

Education

Bachelor’s degree

3+ years software training experience

Tools

Microsoft Windows

Microsoft Office Suite

Document management systems

Metadata cleaning tools

Legal document automation tools

Job description

The IT Training Specialist plays a key role in supporting organizational technology initiatives by partnering with leadership and external technology providers. Core responsibilities include designing, implementing, and delivering training programs for all employees; creating written and digital training materials; assisting with website content updates; supporting the evaluation and testing of new technologies—including AI tools; and helping the organization stay current with evolving legal and business technologies.

This position delivers instructor‑led training for new hires, facilitates application training through classroom, e‑learning, and virtual modalities, and develops instructional content in various formats, including video, interactive modules, and AI‑enhanced learning solutions. The specialist also explores innovative training methods to improve engagement and knowledge retention.

Responsibilities and Duties

• Develop and implement training programs for employees and produce supporting written and electronic materials.
• Conduct instructor‑led, virtual, and recorded training sessions in a clear, organized, and effective manner.
• Deliver application training across classroom, e‑learning, and remote platforms.
• Coordinate training schedules and ensure programs are well‑structured, comprehensive, and educationally sound.
• Assess evolving technology training needs and work with leadership to design effective programs and recommend long‑term strategies.
• Create engaging learning experiences using multimedia, AI tools, and diverse instructional formats.
• Author and maintain reference materials that align with team documentation standards.
• Design and develop e‑learning modules, including scripts and storyboards.
• Lead the implementation and ongoing administration of a Learning Management System.
• Develop and deliver orientation training on Microsoft Windows, Microsoft Office, and other enterprise applications in partnership with HR.
• Manage the design, content updates, organization, and training for the organization’s intranet, ensuring accuracy and usability.
• Develop test plans and perform technology testing in collaboration with leadership and department teams.
• Assist with evaluating, testing, and deploying emerging technologies, including AI‑powered tools and productivity platforms.
• Support software rollouts—including ERP platforms—through training, documentation, and user adoption initiatives.
• Monitor trends in legal and business technology, participate in relevant industry organizations, and collaborate with leadership and vendors to enhance technology utilization.
• Provide general technical support, including website content updates, newsletter distribution assistance, and application help‑desk support as needed.
• Perform other duties as assigned.

Knowledge, Skills, and Abilities

• Strong understanding of software instruction, technical writing, and training delivery.
• Bachelor’s degree and three or more years of experience in software training—preferably within a professional services or multi‑office environment.
• Experience delivering classroom‑based training is required.
• Ability to communicate complex technical concepts to non‑technical users clearly, both verbally and in writing.
• High attention to detail, excellent interpersonal skills, and strong analytical and problem‑solving abilities.
• Proficiency with standard business software, including:
  • Microsoft Windows
  • Microsoft Word, Excel, Outlook, and PowerPoint
  • Document management systems (e.g., iManage or similar)
  • PDF editing tools
  • Redlining/compare tools
  • Metadata cleaning tools
  • Legal document automation tools
• Familiarity with litigation e‑filing processes (preferred).
• Ability to manage multiple priorities and present information in a user‑friendly format.
• Advanced knowledge of Microsoft Office applications required.
• Demonstrated professionalism, discretion, proofreading accuracy, and reliability.
• Experience with VoIP phone systems, ERP systems, AI‑powered tools, or design/content tools (e.g., Photoshop, Snagit) is highly desirable.
• Interest in emerging technology trends and supporting user adoption initiatives is strongly valued.
• Ability to foster a positive, constructive learning environment that supports professional development.

Benefits & Compensation

• Retirement: 401(k) plan with employer contributions
• Healthcare: Medical (HMO/PPO), dental, and vision coverage; dependent and domestic partner coverage available
• Life Insurance: Group and supplemental options
• Disability: Long‑term disability and long‑term care options
• Wellbeing: Employee assistance and wellness programs
• Paid Time Off: Competitive vacation, sick leave, and paid holidays
• Commuting: Parking or travel allowance
• Celebrations: Company events, holiday activities, birthdays, and employee recognition events
• Flexible Spending Accounts: Section 125 and 132 plans
• Professional Development: Robust onboarding, training, and ongoing development opportunities

Equal Employment Opportunity Statement

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.