IT - Tier 1 Technician

Socket.dev; Wisconsin Dells (WI); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Career growth

401(k) matching

PTO & holidays

Health/dental/vision

Employee appreciation

Discounts at resorts

Education assistance

Job summary

Kalahari Resorts & Conventions in Wisconsin Dells is seeking an IT Tier I Technician to join our guest-focused IT team. You will install software, manage security, and support both hotel operations and conference services, delivering reliable IT service with a customer-first mindset.

Ideal candidates have a high school diploma, 2+ years of relevant IT exposure, and strong communication skills to work across departments.

Qualifications

• High school diploma or GED required.
• Bachelor's degree in computer science preferred.
• 2+ years of computer programming experience is helpful.

Responsibilities

• Install selected software, maintain proper security levels and access rights.
• Ensure the quality of systems operations in all areas of the company, by communicating with all levels of systems users and offering direction and assistance as needed.
• Facilitate the flow of information throughout the IT Department, by attending regularly scheduled department meetings and participating in daily stand-up meetings.
• Ensure a maximum level of service and satisfaction to all systems users is achieved and maintained.
• Conduct an inventory of all systems on property and maintain accurate records by updating information as needed.
• Maintain a working knowledge of all appropriate software and network applications.

Skills

Communication

Organizational skills

Problem-solving

Customer-service mindset

Team collaboration

Education

High school diploma or GED

Bachelor's degree in computer science

Job description

Help Deliver the Kalahari Experience

At Kalahari Resorts & Conventions, wedon’tjust create vacations—we craft unforgettable experiences. Home to America’s Largest Indoor Waterparks, our African-inspired resorts offer world-class dining, luxurious spas, thrilling entertainment, andcutting-edgeconvention centers that redefine hospitality.Butwe’remore thana resort. As a family-owned company, our Promise is simple:Lead with Love. This means caring deeply for our guests,associates, andcommunities—treating people like family, giving back generously, and creating spaces where everyone feels valued.Through our partnershipwith charity:water,we’realso committed to bringing clean water to one million people in Africa.

IT Tier I Technician

Kalahari Resorts & Conventions is seeking anIT Tier I Technician. In this role, you will be part of an IT team responsiblefor performing technical assistance to the Resort and Convention Center's IT systems.As part of our leadership team,you’llembody our Promise toLead with Love-by serving others with patience, empathy, and accountability. They understand that behind every ticket is a person trying to do their job. By listening first, communicating clearly, solving problems thoughtfully, and supporting both users and teammates, they create trust and deliver an exceptional service experience.

Key Responsibilities

• Install selected software, maintain proper security levels and access rights.
• Ensure the quality of systems operations in all areas of the company, by communicating with all levels of systems users and offering direction and assistance as needed.
• Facilitate the flow of information throughout the IT Department, by attending regularly scheduled department meetings and participating in daily stand-up meetings.
• Ensure a maximum level of service and satisfaction to all systems users is achieved and maintained.
• Conduct an inventory of all systems on property and maintain accurate records by updating information as needed.
• Maintain a working knowledge of all appropriate software and network applications.

WhatWe’reLooking For

• High school diploma or GED required.
• Bachelor's degree in computer science preferred.
• 2+ years of computer programing is helpful.

• The ability to constantly walk andmove frequently throughout a large facility and to push/pull carry and otherwise move heavy objects.

• General knowledge of the practices and procedures of a convention center, hotel conference services, waterpark, theme park environment helpful.
• Excellent communication, organization, and problem-solving skills with a customer-service mindset, the ability to support guests and operational teams, and a collaborative approach to working across departments and assisting teammates as needed.

A Sampling of Our Benefits

Our team enjoys a comprehensive benefits package, including:

• Career growth opportunities with promotion from within
• 401(k) matching, paid time off, and holiday compensation
• Health, dental, and vision coverage for full-time associates
• Employee appreciation events, discounts, andperksat all resorts
• Educationassistanceprograms to help advance your career

BePart of Something Extraordinary

At Kalahari, we believe the best leadersLead with Love—because love builds trust, inspires growth, and creates experiences that last a lifetime.That’swhywe’reproud to be recognized byForbesas one of America’s Best Midsize Employers, America’s Best Employers for Women, and byUSA TODAYas the #1 Best Indoor Water Park.

Here, careers thrive, innovation is encouraged, and every day brings new opportunities to create meaningful moments. Whetheryou’red delivering guest service, crafting memorable meals, or leading a team, your work makes a real impact.

|Wisconsin Dells,WI|Sandusky,OH|Pocono Manor, PA|Round Rock, TX|Spotsylvania County, VA|

Kalahari Resorts & Conventions is an Equal Opportunity Employer.