IT Technician Tier I

Northern Waters Casino Resort

Watersmeet Township, Northern (MI, KY)

Hybrid

USD 42,000 - 64,000

Full time

14 days+

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Benefits offered by this job

Dental

Health benefits

Job summary

Northern Waters Casino Resort seeks an IT Technician I to provide frontline technical support for a rural, multi-service health organization. You will assist clinical, dental, behavioral health, pharmacy, and administrative staff while wearing multiple hats in a small IT team to keep patient care running smoothly.

Responsibilities include first-line troubleshooting for Windows 10/11 desktops, printers, mobile devices, and Microsoft 365; basic hardware imaging and AD user management; support for

Qualifications

High School Diploma or GED required.
Associate degree in Computer Science or related field OR two years IT support experience.
CompTIA A+ certification or equivalent knowledge.

Responsibilities

Serve as primary IT support contact (in-person, phone, email, tickets).
Log incidents and service requests accurately.
Provide Level 1 troubleshooting for Windows, printers, mobile devices, and M365.
Support EHR access, clinic devices, and administrative workstations.
Escalate advanced issues and maintain user communication.
Assist with onboarding/offboarding and access control.
Maintain inventory and assist with remote support.

Skills

Windows 10/11

Microsoft 365

Active Directory

Hardware troubleshooting

Printers & peripherals

Networking basics

IT security

Education

High School Diploma or GED

Associate degree or 2 years IT support

Tools

CompTIA A+

Job description

SUPERVISOR: Information TechnologyDirector

EMPLOYMENT: Full Time – Non-Exempt

SALARY/PAY RATE: Based Upon Experience and Qualifications

POSTING EXPIRATION DATE:March 13th, 2026

Position Summary:

UPONHIRE:

Dental

JOB DESCRIPTION

The IT Technician I provides frontline technicalsupport for a rural, multi-service healthcare organization. This role supportsclinical, dental, behavioral health, pharmacy, and administrative staff.

This position requires a dependable, hands-onprofessional who is comfortable wearing multiple hats. The Technician mustrespond quickly to issues impacting patient care, work independently in a smallIT team environment, and maintain professionalism in high-pressure clinicalsituations.

Primary Responsibilities:

KEY RESPONSIBILITIES

Serve as primary point of contact for IT supportrequests (in-person, phone, email, ticketing system).
Log all incidents and service requestsaccurately.
Provide Level 1 troubleshooting and resolutionfor: o Windows 10 and 11 desktops and laptops o Printers, label printers, scanners, and peripherals
Mobile devices and tablets o Microsoft 365 applications
Web-based applications and EHR access issues
Support exam rooms, front desk, pharmacy, andadministrative workstations.
Escalate advanced issues appropriately whilemaintaining communication with users.
Remain engaged with end users until issues areresolved or properly transitioned.

Clinical & Operational Support

Prioritize issues that impact patient flow,charting, prescribing, billing, and checkin processes.
Provide at-the-elbow support during outages,upgrades, or workflow disruptions.
Assist staff with basic software navigation andfunctionality when appropriate.

Hardware & Endpoint Management

Deploy, configure, and image workstations andlaptops.
Perform basic hardware diagnostics and componentreplacement.
Install and configure printers, label printers,and other clinic devices.
Support remote users using approved remotesupport tools.
Maintain accurate inventory of IT equipment.

Account & Access Administration

Create, modify, and disable user accounts inActive Directory and related systems.
Perform password resets and enforce secureaccess procedures.
Support onboarding and offboarding processes toensure proper access control.

Networking & Infrastructure Support

Perform basic network troubleshooting(connectivity checks, patching, device reboots).
Assist with maintenance of switches, wirelessaccess points, and IDF areas under direction.
Identify and report recurring infrastructureissues.

Security & Compliance

Adhere strictly to HIPAA regulations andorganizational security policies.
Recognize and report potential security threatsor suspicious activity.
Follow established IT security and accesscontrol best practices.
Support endpoint protection and patch complianceefforts.

Projects & Additional Duties

Assist with clinic expansions, relocations, andequipment deployments.
Support integration of new services ordepartments.
Participate in after-hours or weekend work whenrequired for maintenance or upgrades.
Perform other duties as assigned.

SKILLS, ABILITIES & KNOWLEDGE

Technical Skills

Strong working knowledge of Windows 10 and 11.
Strong knowledge of Microsoft 365.
Working knowledge of Active Directory usermanagement.
Solid understanding of computer hardware andperipheral troubleshooting.
Experience troubleshooting printers and labelprinters.
Basic understanding of networking concepts (IPaddressing, DNS, DHCP, connectivity troubleshooting).
Understanding of IT security best practices.

Professional Skills

Strong customer service skills in a clinicalenvironment.
Ability to communicate technical conceptsclearly to non-technical staff.
Ability to prioritize multiple issues in a fast-paced healthcare setting.
Ability to work independently with limitedsupervision.
Strong listening, troubleshooting, and criticalthinking skills.
Professional demeanor and composure underpressure.
Adaptable and willing to assist outside strictrole boundaries when needed.

Skills & Qualifications:

MINIMUM QUALIFICATIONS

High School Diploma or GED required.
Associate degree in Computer Science,Information Systems, or related field OR two (2) years of relevant IT supportexperience.
Experience in a Level 1 technical support role.
CompTIA A+ certification or equivalentknowledge.

PREFERRED QUALIFICATIONS

Experience in healthcare IT or supportingelectronic health record (EHR) systems.
Experience in small or rural organizations whereIT staff perform multiple functions.
Experience supporting phone systems, securitycameras, or basic network infrastructure.

PROFESSIONAL DEVELOPMENT

IT employees may earn wage increases by achievingrelevant certifications approved by the organization.

Preferencewill be given to qualified individuals of American Indian descent.

The above statements are intended todescribe the general nature and level of work performed by people assigned tothis classification. They are notintended to be construed, as an exhaustive list of all responsibilities, dutiesand skills required of personnel so classified.Management retains the right to add or to change the duties of theposition at any time. Must be able topass a pre-employment drug screen and applicable background checks related tothe position.

Lac VieuxDesert Health Center Mission Statement: The Lac Vieux Desert Health Centerstrives to provide excellence in health care and to inspire a culture ofwellness.

DateApproved by the Tribal Council:6/09/2020