IT Technician Tier I

Northern Waters Casino; Watersmeet Township (MI); On-site; USD 42,000 - 63,000; Full time

Benefits offered by this job

Employee Meal Discounts

Gas Discount at Citgo C-Store

Golf Discounts

Paid Lunch

Paid Holidays

Access to training programs

Health benefits after 90 days

Job summary

Lac Vieux Desert Health Center in Watersmeet Township, MI, seeks a full-time IT Supervisor to lead clinical IT support and infrastructure. You will serve as the primary contact for IT issues, manage endpoints, and ensure HIPAA compliance while supporting EHR systems and patient-facing technology.

Responsibilities include configuring workstations, imaging devices, maintaining inventory, and collaborating with clinical staff to minimize downtime.

Qualifications

• High School Diploma or GED required.
• Associate degree in Computer Science, Information Systems, or related field OR two (2) years of IT support experience.
• Experience in a Level 1 technical support role.
• CompTIA A+ certification or equivalent knowledge.

Responsibilities

• Serve as primary point of contact for IT support requests (in-person, phone, email, ticketing system).
• Log all incidents and service requests accurately.
• Provide Level 1 troubleshooting for desktops, printers, and peripherals.
• Support Microsoft 365 and EHR access issues.
• Assist staff with onboarding and access control; support clinic operations.
• Escalate complex issues and maintain communication with users.
• Perform hardware deployment, imaging, and inventory management.

Skills

Windows 10/11

Microsoft 365

Active Directory

Printer & peripherals

Networking basics

IT security

Customer service (clinical)

Education

Associate degree in CS/IS or related field OR 2 years IT support

CompTIA A+ certification

Tools

Remote support tools

Printer management software

EHR systems knowledge

Job description

SUPERVISOR: Information TechnologyDirector

EMPLOYMENT: Full Time – Non-Exempt

SALARY/PAY RATE: Based Upon Experience and Qualifications

POSTING EXPIRATION DATE:March 13th, 2026

Position Summary:

UPONHIRE:

UPON HIRE:

• Dental

Primary Responsibilities:

• Serve as primary point of contact for IT support requests (in-person, phone, email, ticketing system).
• Log all incidents and service requests accurately.
• Provide Level 1 troubleshooting and resolution for: o Windows 10 and 11 desktops and laptops o Printers, label printers, scanners, and peripherals
• Mobile devices and tablets o Microsoft 365 applications
• Web-based applications and EHR access issues
• Support exam rooms, front desk, pharmacy, and administrative workstations.
• Escalate advanced issues appropriately while maintaining communication with users.
• Remain engaged with end users until issues are resolved or properly transitioned.

Clinical & Operational Support

• Prioritize issues that impact patient flow, charting, prescribing, billing, and checkin processes.
• Provide at-the-elbow support during outages, upgrades, or workflow disruptions.
• Assist staff with basic software navigation and functionality when appropriate.

Hardware & Endpoint Management

• Deploy, configure, and image workstations and laptops.
• Perform basic hardware diagnostics and component replacement.
• Install and configure printers, label printers, and other clinic devices.
• Support remote users using approved remote support tools.
• Maintain accurate inventory of IT equipment.

Account & Access Administration

• Create, modify, and disable user accounts in Active Directory and related systems.
• Perform password resets and enforce secure access procedures.
• Support onboarding and offboarding processes to ensure proper access control.

Networking & Infrastructure Support

• Perform basic network troubleshooting (connectivity checks, patching, device reboots).
• Assist with maintenance of switches, wireless access points, and IDF areas under direction.
• Identify and report recurring infrastructure issues.

Security & Compliance

• Adhere strictly to HIPAA regulations and organizational security policies.
• Recognize and report potential security threats or suspicious activity.
• Follow established IT security and access control best practices.
• Support endpoint protection and patch compliance efforts.

Projects & Additional Duties

• Assist with clinic expansions, relocations, and equipment deployments.
• Support integration of new services or departments.
• Participate in after-hours or weekend work when required for maintenance or upgrades.
• Perform other duties as assigned.

SKILLS, ABILITIES & KNOWLEDGE

Technical Skills

• Strong working knowledge of Windows 10 and 11.
• Strong knowledge of Microsoft 365.
• Working knowledge of Active Directory user management.
• Solid understanding of computer hardware and peripheral troubleshooting.
• Experience troubleshooting printers and label printers.
• Basic understanding of networking concepts (IP addressing, DNS, DHCP, connectivity troubleshooting).
• Understanding of IT security best practices.

Professional Skills

• Strong customer service skills in a clinical environment.
• Ability to communicate technical concepts clearly to non-technical staff.
• Ability to prioritize multiple issues in a fast-paced healthcare setting.
• Ability to work independently with limited supervision.
• Strong listening, troubleshooting, and critical thinking skills.
• Professional demeanor and composure under pressure.
• Adaptable and willing to assist outside strict role boundaries when needed.

Skills & Qualifications:

MINIMUM QUALIFICATIONS

• High School Diploma or GED required.
• Associate degree in Computer Science, Information Systems, or related field OR two (2) years of relevant IT support experience.
• Experience in a Level 1 technical support role.
• CompTIA A+ certification or equivalent knowledge.

PREFERRED QUALIFICATIONS

• Experience in healthcare IT or supporting electronic health record (EHR) systems.
• Experience in small or rural organizations where IT staff perform multiple functions.
• Experience supporting phone systems, security cameras, or basic network infrastructure.

PROFESSIONAL DEVELOPMENT

IT employees may earn wage increases by achieving relevant certifications approved by the organization.

Preference will be given to qualified individuals of American Indian descent.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed, as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Management retains the right to add or to change the duties of the position at any time. Must be able to pass a pre-employment drug screen and applicable background checks related to the position.

Lac Vieux Desert Health Center Mission Statement: The Lac Vieux Desert Health Center strives to provide excellence in health care and to inspire a culture of wellness.

DateApproved by the Tribal Council:6/09/2020

• A fun, safe, fast paced work environment
• Employee Meal Discounts
• Gas Discount at Citgo C-Store
• Golf Discounts
• Paid Lunch
• Paid Holidays
• Access to training programs

Great Benefits for Full Time Employees offered after 90 days of employment:

• LVD Pays 80% of the cost of these benefits with only a 20% responsibility from the employee.
• Health – Offering 14 different medical coverages.