Therapy Services Office Manager

Northern Waters Casino; Michigan; Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Employee meal discounts

Gas discount at Citgo C-Store

Golf discounts

Paid lunch

Paid holidays

Access to training programs

Job summary

Lac Vieux Desert Health Center seeks a Therapy Services Office Manager to organize daily operations within the therapy services department. You will coordinate patient scheduling, verify patient and insurance information, and ensure patients understand their benefits and treatment plans.

The role includes managing provider schedules, coordinating with other departments for continuity of care, and guiding patients through intake and portal communications.

Qualifications

• Must possess a high school diploma or equivalent.
• Must have and maintain excellent interpersonal and communication skills.
• Willingness and ability to ensure confidentiality in all areas of work.
• Must be self-motivated and able to work with little direction.
• Ability to ensure timely completion of assignments and deadlines.
• Must be punctual when reporting to work, during breaks, and attending meetings.
• Pass a criminal background check.

Responsibilities

• Scheduling patients for physical therapy, health and wellness, and chiropractic.
• Monitoring changes within provider schedules
• Communicating with patients about their appointments via phone or patient portal
• Following up on missed appointments or cancellations to ensure consistent care
• Monitoring patient benefits and submitting prior authorizations as applicable
• Manage provider schedules during PTO
• Coordinate ordering of therapy supplies with accounting
• Scan and enter therapy forms into patient charts
• Coordinate, when applicable, transportation for patients
• Ensure accurate intake information and updated consents and ABN forms

Skills

Interpersonal communication

Confidentiality

Time management

Punctuality

Patient interaction

Education

High school diploma or equivalent

Tools

Scheduling software

Patient portal

Electronic health records

Job description

The therapy services office manager role is crucial to thedaily operations within the therapy services department. They are responsiblefor communicating with patients and coordinating schedules for all providerswithin the therapy services department. They also serve an important role ofverifying patient information including contact information and insuranceinformation and assuring patients understanding of their therapy benefits aswell as their treatment plans. They also have an important role in communicatingwith other departments to ensure LVDHC’s continuity of care standards are beingmet.

Primary Responsibilities:

• Scheduling patients for physical therapy, healthand wellness, and chiropractic.
• Monitoring changes within provider schedules
• Communicating with patients about theirappointments via phone call or through the patient portal
• Following up on missed appointments orcancelations to ensure consistent care in accordance with the patients’treatment plan
• Monitoring patient benefits to assure patientsare understanding of their benefits, submitting prior authorization for therapyservices when applicable, and communicating authorization with the patient andtheir provider
• Manage provider schedules to ensure accurateblock time for providers during PTO.
• Monitor monthly therapy services supplies andcoordinate ordering of items with the accounting department
• Scanning and entering therapy services formsinto patient charts.
• Monitoring therapy referrals to coordinatescheduling while maintaining awareness of high priority conditions
• Ensure accurate scheduling for patients based onprovider visit restrictions.
• Monitor and manage waitlist for new patients
• Coordinate, when applicable, with transportationservices for patients
• Ensure accurate intake information for new andexisting patients including yearly updated consent and ABN forms whenapplicable
• Contribute to provider efficiency and patientflow by escorting patients to and from the main lobby
• Serve as the attendant of the exercise spaceduring normal business hours assisting gym members with membership informationand assuring compliance by gym members throughout the day
• Assist gym members in completing necessarypaperwork and waivers during new member registration
• All other duties assigned

Skills & Qualifications:

MINIMUM QUALIFICATIONS:

• Must possess a high school diploma or equivalent
• Must have and maintain excellent interpersonaland communication skills.
• Willingnessand ability to ensure confidentiality in all areas of work
• Must be self-motivated and able to work withlittle direction.
• Ability to ensure timely completion ofassignments and ability to work to meet deadlines
• Must be punctual when reporting to work, duringbreaks, and attending meetings.
• Pass a criminal background check

WORK ENVIRONMENT/PHYSICAL DEMANDS

• Fast paced with occasional high pressure oremergent situations
• Possible exposure to bodily fluids
• Possible exposure to infectious specimens,communicable diseases, toxic substances, ionizing radiation, medicinalpreparations, and other conditions common to a laboratory and medical officeenvironment
• May wear PPE such as gloves or a mask
• Frequent interaction with a diverse populationincluding team members, providers, patients, insurance companies and othermembers of the public
• Frequent sitting, standing, walking, reaching,grasping, carrying, and speaking
• Occasional bending, stooping, lifting less than20 pounds
• Lifting, carrying, pushing, and pulling up to 50pounds, with assistance if needed
• Frequent use of computer, keyboard, fax and copymachine, and telephone

Application:

Preference will be given to qualifiedindividuals of American Indian descent.

The above statements are intended todescribe the general nature and level of work performed by people assigned tothis classification. They are notintended to be construed, as an exhaustive list of all responsibilities, dutiesand skills required of personnel so classified.Management retains the right to add or to change the duties of theposition at any time. Must be able topass a pre-employment drug screen and applicable background checks related tothe position. The Lac Vieux Desert Tribewill provide preference to all qualified Native Americans in employment andtraining opportunities.

Lac Vieux Desert Health Center Mission Statement: The Lac Vieux Desert Health Center striveto provide excellence in health care and to inspire a culture of wellness.

Date Approved by the Tribal Council: Update Approval Date:

LVD Health Center

Human Resources Department

P.O. Box 9, N5241 US 45 Watersmeet, MI 49969 Email:

SIGNED: _____________________________________________ DATE: _______________

• A fun, safe, fast paced work environment
• Employee Meal Discounts
• Gas Discount at Citgo C-Store
• Golf Discounts
• Paid Lunch
• Paid Holidays
• Access to training programs

Great Benefits for Full Time Employees offered after 90 days of employment:

• LVD Pays 80% of the cost of these benefits with only a 20% responsibility from the employee.
• Health – Offering 14 different medical coverages.