IT Technician: Remote & On-Site Network Support

Heartland Co-op; Clive (IA); On-site; USD 42,000 - 54,000; Full time

Job summary

Heartland Co-op is seeking an IT Support Technician in Clive, IA to maintain network hardware and software, assist remote users, and handle basic equipment replacements. The role requires strong problem solving and customer service skills, with an emphasis on dependable on-site and remote support.

Responsibilities include inventory management, user training, and installing software upgrades. Travel to Heartland locations is required, with a valid driver’s license.

Qualifications

• Associate degree or equivalent from a two-year college or technical school.
• Ability to read, analyze and interpret business materials and report results.
• Experience or training in IT support and basic network concepts.

Responsibilities

• Maintains network hardware, software, and telecommunications services.
• Support remote users via phone to minimize site visits.
• Assist with replacement of computer equipment such as terminals, monitors, printers.
• Maintain IT inventory assets.
• Train users on basic hardware, software and equipment usage.
• Install and test software upgrades.

Skills

Problem Solving

Technical Skills

Customer Service

Oral Communication

Attendance/Punctuality

Dependability

Education

Associate's degree (A. A.)

Tools

PC Troubleshooting

Printer Configuration

Network Troubleshooting

Job description

Heartland Co-op is seeking an IT Support Technician in Clive, IA to maintain network hardware and software, assist remote users, and handle basic equipment replacements. The role requires strong problem solving and customer service skills, with an emphasis on dependable on-site and remote support.

Responsibilities include inventory management, user training, and installing software upgrades. Travel to Heartland locations is required, with a valid driver’s license.