Customer Service & Sales Representative-Aftermarket Powersports

Brentindustriesllc; New York (NY); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive Pay

Health Insurance

Paid Holidays

Paid Time Off

401k with employer contribution

Employee discounts

Job summary

Brent Industries is seeking a Customer Service & Sales Representative to handle customer inquiries and resolve order issues in the Aftermarket Powersports sector. The role emphasizes professional communication, collaboration with the sales team, and upholding company policies while supporting growth and high-quality service.

Ideal candidates have experience in customer service and sales, knowledge of powersports or automotive parts, and experience with ecommerce platforms.

Qualifications

• Customer Sales and Service experience.
• Experience with general mechanical knowledge of Powersports or Automotive Industry.
• Excellent written, oral, and interpersonal communication skills with an emphasis on phone communication.
• Experience with E-Commerce platforms.
• Powersports expertise or Powersports parts & accessories knowledge.

Responsibilities

• Handle customer inquiries and resolve order issues per company policies.
• Manage telephone calls professionally and communicate clearly.
• Process customer orders/changes/returns per procedures.
• Work with team to resolve customer disputes and quality/fulfillment issues.
• Provide timely feedback to the sales team about service failures or customer concerns.
• Contribute to improving Sales/Service strategies and outcomes.
• Support worthwhile growth and personal development within the team.

Skills

Customer service experience

Sales experience

Phone communication

E-commerce experience

Powersports knowledge

Tools

E-Commerce platforms

Job description

Would you enjoy being part of a fast-growing, but well-established company with great benefits?

A Customer Service & Sales Representative (CSR) at Brent Industries is responsible for handling customer requests of all levels, predominately within the Aftermarket Powersports Industry. They will be responsible for answering customer inquiries and/or resolving customer order issues by utilizing a thorough knowledge of company policies and products.

We challenge, motivate, and encourage all our employees to do their best and help our growing team reach new heights.

Responsibilities

• Full-Time Position, during business hours (8:00 am – 8:00 PM M-TR, 8:00 am – 6:00 pm F)
• Available to work weekends & holidays on a rotational basis
• Manage telephone calls professionally, efficiently, and with great communication skills
• Process customer orders/changes/returns according to established policies and procedures
• Work closely with team members to resolve customer disputes
• Work with vendors to resolve potential quality/fulfillment issues
• Provide Timely feedback to the sales team regarding service failures or customer concerns
• Provide feedback and continual improvement to Sales/Service strategies
• Contribute to a work environment that fosters pride in being part of a winning team and promotes personal growth
• Other related duties as assigned

Priorities

1. Customer Relations
2. Sales Service
3. Problem Resolution
4. Time Management
5. Organization

Preferred Skills and Experience

• Customer Sales and Service experience
• Experience with general mechanical knowledge of Powersports (ATVs, Side by Sides, Snowmobiles) or Automotive Industry is preferred
• Excellent written, oral, and interpersonal communication skills with an emphasis on phone communication
• Experience with E-Commerce & E-Commerce platforms
• Powersports expertise or Powersports parts & accessories knowledge

Benefits Information

• Competitive Pay based on education & experience
• Ongoing training, and career development opportunities
• Competitive Health Insurance
• Paid Holidays
• Paid Time Off
• Double Time Holiday Pay
• Monthly Attendance Bonus
• Employee discounts on parts & accessories
• 401k with Guaranteed Employer contribution
• 401k Profit Sharing
• Cash Balance Pension Plan
• Disability & Life Insurance