IT Technician: Patient Tech Support & Device Specialist

Rangers Baseball LLC; Arlington (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

The Rangers Baseball LLC seeks a versatile IT Technician to ensure reliable operation of desktops, laptops, tablets, and related technology at our Arlington facility. You will provide hands-on troubleshooting, device setup, and day-to-day IT support with strong customer service and adherence to IT standards.

Responsibilities include diagnosing hardware, software, and network issues; configuring and maintaining hardware and business software; managing user accounts (Active Directory and Okta);

Qualifications

• Experience diagnosing hardware, software, and connectivity issues.
• Strong knowledge of Windows and macOS and basic networking.
• Familiarity with cloud platforms such as Microsoft 365 or Google Workspace.
• Excellent communication and customer service skills.

Responsibilities

• Diagnose and resolve hardware, software, and connectivity issues for users in a timely manner.
• Install, configure, upgrade, and maintain computer hardware and standard business software.
• Assist with user account administration, including Active Directory and Okta, password resets, and access requests.
• Diagnose and troubleshoot basic network issues, including LAN, Wi Fi, and VPN connectivity.
• Create, update, and close support tickets accurately and promptly within the IT ticketing system.
• Maintain clear and accurate documentation of issues, resolutions, and asset inventory.
• Support peripherals and specialized equipment such as printers, docking stations, ticket and suite scanners, and conference room technology.
• Follow IT policies, security standards, and best practices to protect systems and company data.
• Other duties as assigned.

Skills

Windows/macOS proficiency

Active Directory

Okta administration

Networking basics

Microsoft 365 / Google Workspace

Customer service

Troubleshooting

Tools

Okta

Microsoft 365

Google Workspace

Ticketing systems

Printers & peripherals

Job description

The Rangers Baseball LLC seeks a versatile IT Technician to ensure reliable operation of desktops, laptops, tablets, and related technology at our Arlington facility. You will provide hands-on troubleshooting, device setup, and day-to-day IT support with strong customer service and adherence to IT standards.

Responsibilities include diagnosing hardware, software, and network issues; configuring and maintaining hardware and business software; managing user accounts (Active Directory and Okta);