IT Technician / Network Administrator / Help Desk Technician

Logical Pros; Brentwood, Dickson (MD, OK); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Friendly work environment

Paid time off

Paid holidays

Health insurance options

Dental insurance options

Vision insurance options

Life insurance

401K

Job summary

A growing IT consulting company is seeking proactive IT Consultants/Network Administrators/Help Desk Technicians to join their dedicated team. The ideal candidates will be responsible for the installation, maintenance, and management of customer PC and server systems while ensuring excellent customer communication. Benefits include health insurance options and paid time off, with tools and vehicle provided during work hours.

Qualifications

• Knowledge of various computer hardware such as PCs, servers, printers, and routers.
• Proficiency in Microsoft Office applications including Outlook, Word, and Excel.
• Must pass drug screening and background security check before employment.

Responsibilities

• Installation, maintenance, and control of PCs, servers, and peripherals.
• Manage and monitor customer WANs and LANs.
• Consult with customers for hardware and software recommendations.
• Maintain detailed reports of service calls and IT issues.

Skills

Knowledge of Microsoft Office

Computer hardware knowledge

Excellent communication skills

Ability to multitask

Proactive problem-solving

Tools

Microsoft Exchange

Microsoft 365

Active Directory

QuickBooks

Job description

Logical, LLC, a growing IT consulting company with Christian values, is seeking proactive IT Consultants/Network Administrators/Help Desk Technicians to join our dedicated team.

Primary Duties and Responsibilities:

• Installation, control, and maintenance of PCs, servers, and peripherals on/off-site.
• Manage and monitor customer WANs and LANs.
• Install new and maintain existing hardware and software.
• Respond to inquiries and requests for assistance from our customers regarding computer systems, telephones, and other electronic devices. Identify problems, troubleshoot, and provide miscellaneous support.
• Consult with customers and recommend computer hardware and software to enhance their operations.
• Assist with setting up backup hardware and software.
• Oversee regularly scheduled maintenance of various customer IT assets, including PCs, servers, and printers.
• Company vehicle, computer, and phone provided during work hours.

Job Requirements:

• Knowledge of Microsoft Office, including Outlook, Word, and Excel.
• Working knowledge of computer hardware, including PCs, servers (all modern versions), printers, routers, etc.
• Familiarity with Microsoft Exchange and Microsoft 365, Active Directory, some Microsoft SQL Server, FTP protocols, QuickBooks, and other common software programs.
• Report IT problems and issues to central dispatch for follow-up scheduling when necessary.
• Provide complete details of all service calls, whether on or off-site, including hours worked, recommended changes, upgrades, and replacements.
• Possess excellent verbal and written communication skills and communicate effectively with customers and employees.
• Must maintain a neat appearance, be organized, and be able to multitask.
• Proactive in finding and implementing support resolutions for all customers efficiently and professionally, while also being able to work independently when required.
• Must be a team player, assisting other employees with troubleshooting and resolutions when necessary.
• Must pass a drug screening and background security check before employment - no exceptions

Benefits:

• Friendly and productive work environment
• Paid time off
• Paid holidays
• Company-provided computer, cell phone, and tools vehicle (during work hours)
• Health insurance options
• Dental insurance options
• Vision insurance options
• Life insurance
• 401K