IT Helpdesk

LifeWorks Wellness Center; Clearwater (FL); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Health savings account

Paid Time Off

Holiday Pay

Job summary

A leading wellness center in Clearwater, Florida, seeks an IT Helpdesk technician to maintain a seamless IT infrastructure. Responsibilities include troubleshooting IT equipment, managing tickets, and collaborating with employees for effective problem resolution. Candidates should have strong technical skills, particularly with Windows 10/11 and Office 365. The job offers benefits including health insurance and paid time off, and requires adaptability to various working environments.

Qualifications

• Excellent working knowledge of Windows 10/11.
• Experience with Office 365 management.
• Must have A+ and/or Network+ certification.

Responsibilities

• Perform troubleshooting and maintenance of IT equipment.
• Install and troubleshoot Cat 5/6 cabling.
• Assist with network configuration and hardware installation.

Skills

Windows 10/11

Office 365 management

Customer service focus

Job description

Overview

We are in search of an IT Helpdesk technician who will work to maintain a highly operational and seamless IT infrastructure for our employees.

Who we are:

LifeWorks Wellness Center is the largest integrative medicine practice in the US, as well as Florida’s leading natural health clinic. We are proud to provide patients with alternative medical doctors that treat a wide range of chronic health conditions, naturally. People travel from all over the world to see our doctors and receive our lifesaving holistic treatment programs.

Key Responsibilities:

• Perform troubleshooting, maintenance, preventative maintenance and installation of computers, printers, servers, wired and wireless infrastructure, media players, point-of-sale and other equipment at Lifeworks office locations
• Install, terminate and troubleshoot Cat 5/6 cabling
• Follow company policy to confirm, accept and close IT tickets
• Interface at an intermediate level with employees to effectively troubleshoot problems
• Assist with network configuration, software integration and hardware installation
• Coordinate with the IT Administrator and set up routine inspections and maintenance on the network as a whole

Experience and Qualifications:

• Excellent working knowledge of Windows 10/11
• Office 365 management of users/accounts
• A+ and/or Network+ experience is preferred
• Must be highly focused on customer service and able to interact with employees in a respectful and helpful manner
• Must be able to work in a fast-paced and often demanding environment
• This position requires driving between the various campus locations

Language Skills:

Must be able to communicate effectively in English and have excellent written and verbal skills.

Physical Demands of Position:While performing the duties of this job, must be able to sit or stand for periods up to 7 hours at a time, working in the heat, cold and in small spaces. Must be able to climb ladders and crawl in small spaces such as under or behind desks, closets or attic spaces. Must be able to lift up to 50 pounds unassisted. LifeWorks Wellness Center is located in 8 separate buildings, 5 of these buildings have a 2nd floor which is accessible only by stairs. Must be able to perform the functions of this position in all offices and locations of LifeWorks Wellness Center.

Benefits:

• Employer sponsored Health, dental and vision insurance
• Health savings account
• Paid Time Off
• Holiday Pay

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Information Technology

Industries

• Wireless Services, Telecommunications, and Communications Equipment Manufacturing