IT Technician Level I

Toot; Amarillo (TX); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Flexible schedule

Health insurance

Life insurance

Paid time off

Referral program

Tuition reimbursement

Vision insurance

Job summary

Toot is seeking an IT Technician Level 1 for an onsite role in Amarillo, TX. The position requires relocation to Amarillo and offers growth within a collaborative IT environment.

You will respond to service requests, install, upgrade, troubleshoot, and repair a wide range of devices including PCs, laptops, phones, tablets, POS systems, ATMs, CCTV, safes, and VoIP systems. The ideal candidate has an associates degree in IT or 3+ years IT experience, strong problem-solving and communication

Qualifications

• Associates degree in IT-related field.
• CompTIA A+ certification or 3 years IT-related experience.
• Ability to relocate to Amarillo, onsite role.
• Valid driver’s license with clean driving record.

Responsibilities

• Respond to service tickets and resolve issues promptly.
• Document processes in ticketing system.
• Install, upgrade, troubleshoot and repair devices (PCs, laptops, phones, tablets, POS systems, ATMs, CCTV, safes, terminals, VoIP).
• Assist in store remodeling and new store construction builds.
• Maintain organized workspace and inventory.

Skills

Critical thinking

Communication

Organization & time management

Problem solving

Attention to detail

Accountability

Education

Associate degree in IT-related field

Tools

MS Office

MS Excel

POS systems

CCTV systems

Low voltage systems

Job description

Summary:*This is an onsite position. Will need to relocate to Amarillo*As an integral member of our IT team, the IT Technician Level 1 is responsible for providing exceptional technical support and maintenance across our diverse range of systems and devices. The successful candidate will respond to service requests, perform installations, upgrades, troubleshooting, and repairs, ensuring seamless IT operations. This role requires a proactive, organized, and resourceful professional with strong problem-solving abilities. This role offers a dynamic opportunity for growth and professional development within a collaborative IT environment. The IT Technician Level 1 will play a pivotal role in ensuring the smooth functioning of our technical infrastructure, contributing to the success of our organization. On-call availability and occasional overtime work are essential to maintain uninterrupted IT operations.Supervisory Responsibilities:· NoneEssential Duties & Responsibilities:· Responsive Service Delivery: Promptly respond to service tickets and ensure timely resolution, ensuring optimal system performance and minimizing downtime. Document processes in OneNote or other ticketing system software.· Efficient Operations: Maintain a tidy and organized workspace to facilitate efficient operations and foster a conducive environment for problem-solving. Maintain a clean office and job site, including taking out the trash. Help with inventory management and the decommissioning of old parts.· Task Execution: Execute tasks assigned by the IT Leadership team competently, meeting established timelines and quality standards.· Independent Proficiency: Demonstrate the ability to complete tasks independently, showcasing a strong aptitude for self-directed work.· Thorough Documentation: Create comprehensive, peer-reviewed documentation for all procedures, enhancing knowledge sharing and continuity.· Knowledge Retention: Utilize gained on-the-job experience to continually enhance proficiency and contribute to process improvements.· Effective Communication: promptly and consistently update assigned work tasks & respond via other communication channels ensuring clear communication with the IT Leadership team.· Professional Growth: Pursue ongoing professional development through education, peer interaction, research, and reading, staying current with industry trends and best practices.· Respond to service requests and ensure on-site closure upon task completion.· Assist in the installation, upgrade, troubleshooting, and repair of various devices, including not limited to: Desktop PCs, Laptops, mobile phones, Tablets, Verifone POS systems, ATMs, NVRs/CCTV, Safes, Western Union Terminals, POTS, VoIP Telephone Systems, and more.· Assist in installing music players, TVs, video extenders, video splitting, music speakers, and media players for Ads and Menu displays and gas price signs.· Assist in store remodeling and new store construction builds.· Demonstrates and embodies the following company values throughout the course of employment: 1) Guest Ready, 2) Honor & Value, 3) Quick, Clean & Convenient, 4) Ownership, 5) Team-Focused.· Possesses a service mindset; strives to achieve experiences worth repeating.· Participates in and follows all Toot’n Totum policies, guidelines, and procedures (Safety, Anti-Harassment, Ethics, etc.).· Performs other duties as assigned.Required Skills & Abilities:· Effective critical analysis and creative problem-solving skills; strong business acumen and curiosity.· Excellent written and verbal communication skills.· Excellent conflict resolution skills: strong self-concept and ability to make decisions.· Excellent organizational and time management skills; keen attention to detail and urgency.· Requires rapid and thorough decision making and creative problem-solving skills, good judgment as well as the ability to accept personal accountability for areas of responsibility.· Acts with integrity and professionalism.· Experience with MS Office suite; intermediate to advanced knowledge of MS Excel preferred.· Experience in basic troubleshooting, low voltage systems, and basic router and switch issues.· Must be insurable with a valid driver's license, clean driving record, and personal auto insurance.· Irregular hours and weekends will be required according to the needs of the business.Education & Experience:· Associates degree in IT Related field· CompTIA A+ or 3 years of IT related experiencePhysical Requirements:· Ability to sit (10%), stand (50%), walk (20%), kneel/squat (50%) and bend (50%).· Ability to push, lift and pull up to 70lbs overhead.· Ability to move and position self to operate under, near and around.· Position requires grasping and utilizing manual dexterity including hand/finger coordination and the utilization of color vision.· Must be able to access and navigate each department at the organization’s facilities.· Climb ladders up to 25 feet tall· Able to work overhead for 30 minutes· Comfortable working 30 feet off the ground· Ride in a vehicle for 2+ hoursJob Type: Full-timeBenefits:401(k)Dental insuranceFlexible scheduleHealth insuranceLife insurancePaid time offReferral programTuition reimbursementVision insuranceWork Location: In person