IT Technician (Level 1 Help Desk)

Zella Technologies; Town of Hammond (WI); On-site; USD 40,000 - 60,000; Full time

Job summary

A technology support firm in Hammond is seeking an IT Technician to provide essential technical operations support. This multifaceted role involves warehouse responsibilities, Level 1 help desk support, and onsite technical tasks, including running network cabling. The ideal candidate will have familiarity with IT systems, strong problem-solving skills, and a willingness to learn. This position also requires travel to various locations as needed.

Qualifications

• Experience or familiarity with Level 1 help desk support.
• Basic understanding of IT systems, hardware, and troubleshooting.
• Strong problem-solving skills and attention to detail.

Responsibilities

• Handle shipping/receiving and assist with inventory management.
• Provide Level 1 help desk support, including troubleshooting of hardware and software.
• Perform onsite installs and general technical support.

Skills

Level 1 help desk support

Problem-solving skills

Attention to detail

Job description

Overview

Hammond, United States | Posted on 02/18/2026

We are looking for an IT Technician to support technical operations at our Hammond location. This role blends warehouse responsibilities with Level 1 help desk support, onsite technical work, and basic cabling.

Responsibilities

• Handle shipping/receiving and assist with inventory management
• Provide Level 1 help desk support, including basic troubleshooting of hardware, software, and network issues
• Perform onsite installs, troubleshooting, and general technical support
• Run and terminate network cabling (e.g., CAT6)
• Assist with various operational and technical tasks as assigned
• Travel occasionally for onsite work at other locations

Requirements

• Qualifications: Experience or familiarity with Level 1 help desk support
• Basic understanding of IT systems, hardware, and troubleshooting
• Experience with cabling or willingness to learn
• Strong problem-solving skills and attention to detail
• Ability to lift and move equipment as needed
• Valid driver’s license and ability to travel when required