IT Help Desk Technician

Talon Logistics; New Albany (IN); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

401(k) retirement plan

Health insurance options

Dental and Vision insurance

Life insurance

Paid time off

Paid holidays

Job summary

Talon Logistics is looking for a dependable IT Help Desk Technician to provide first-level technical support across our logistics, warehouse, and office operations in New Albany, Indiana. The role involves troubleshooting hardware, software, and network issues while ensuring exceptional customer service.

The ideal candidate should have over 3 years of experience in technical support and be knowledgeable in Windows environments and Microsoft 365. The position offers a comprehensive benefits package including health insurance and retirement plans.

Qualifications

• 3+ years of IT help desk, desktop support, or technical support experience.
• Strong troubleshooting, analytical, and customer service skills.
• Ability to manage multiple priorities and work effectively in a fast-paced environment.

Responsibilities

• Provide technical support for hardware, software, network, mobile device, and printer issues.
• Configure, deploy, and maintain workstations and user accounts.
• Troubleshoot and resolve technical incidents.
• Support employee onboarding through device setup and system access configuration.
• Maintain accurate documentation of support tickets and system changes.

Skills

Troubleshooting

Customer service

Analytical skills

Technical support experience

Windows environments

Education

CompTIA A+, Network+, Security+ or similar certifications

Tools

Active Directory

Microsoft 365

Job description

About Us

At Talon Logistics, we rely on technology to keep our operations running efficiently and our teams connected. We are seeking a dependable and customer-focused IT Help Desk Technician to join our team and support the technology needs of our growing organization.

Position Summary

The IT Help Desk Technician provides first-level technical support for end users across our logistics, warehouse, and office operations. This role is responsible for troubleshooting hardware, software, network, and system issues while delivering exceptional customer service through onsite and remote support. Success in this role requires strong problem‑solving skills, technical aptitude, attention to detail, and the ability to prioritize multiple requests while maintaining a high level of professionalism.

What You'll Do

• Provide technical support for hardware, software, network, mobile device, and printer issues
• Configure, deploy, and maintain workstations, tablets, mobile devices, and user accounts
• Troubleshoot and resolve technical incidents while escalating complex issues when needed
• Support employee onboarding through device setup, imaging, and system access configuration
• Maintain accurate documentation of support tickets, assets, and system changes

What We're Looking For

• 3+ years of IT help desk, desktop support, or technical support experience
• Strong troubleshooting, analytical, and customer service skills
• Experience supporting Windows environments, Active Directory, and Microsoft 365
• Ability to manage multiple priorities and work effectively in a fast‑paced environment
• Working knowledge of networking concepts preferred
• CompTIA A+, Network+, Security+, or similar certifications preferred

Benefits

• 401(k) retirement plan
• Health insurance options (traditional and HSA plans)
• Dental and Vision insurance
• Life insurance
• Paid time off
• Paid holidays

Equal Employment Opportunity Statement

Talon Logistics is committed to creating an inclusive workplace and provides equal employment opportunities to all employees and applicants in accordance with applicable federal, state, and local laws.