IT Technician IV: Help Desk & Network Support

State-of-Nevad; Carson City (NV); On-site; USD 52,000 - 68,000; Full time

Job summary

Nevada Department of Corrections in Carson City seeks an IT Tech 4 to provide enterprise IT support for 18 locations. The role includes Help Desk duties, assisting new users with Corrections applications, account setup, and rights management.

Responsibilities include troubleshooting initial requests, routing to appropriate IT staff or vendors, and maintaining ticket tracking systems. Travel and on-call coverage are required, with standard hours Monday–Friday and on-site work.

Qualifications

• High school diploma or equivalent and 5 years of IT experience; 3 years in user support.
• Provide or develop documentation of systems and audit trails.
• Travel and on-call coverage required.

Responsibilities

• Provide enterprise IT support to 18 locations from Carson City.
• Serve as Help Desk Support: assist new users with Corrections applications, accounts, and rights.
• Troubleshoot and resolve initial help requests; escalate or refer to vendors as needed.
• Maintain help requests tracking software and utilities; participate in policy and procedure reviews.

Skills

Help desk support

Troubleshooting

User support

Documentation

Education

High school diploma or equivalent

IT experience (5 years)

Tools

Help desk software

Networking basics

Job description

Nevada Department of Corrections in Carson City seeks an IT Tech 4 to provide enterprise IT support for 18 locations. The role includes Help Desk duties, assisting new users with Corrections applications, account setup, and rights management.

Responsibilities include troubleshooting initial requests, routing to appropriate IT staff or vendors, and maintaining ticket tracking systems. Travel and on-call coverage are required, with standard hours Monday–Friday and on-site work.