IT TECHNICIAN 4

State-of-Nevad; Carson City (NV); On-site; USD 52,000 - 68,000; Full time

Job summary

Nevada Department of Corrections in Carson City seeks an IT Tech 4 to provide enterprise IT support for 18 locations. The role includes Help Desk duties, assisting new users with Corrections applications, account setup, and rights management.

Responsibilities include troubleshooting initial requests, routing to appropriate IT staff or vendors, and maintaining ticket tracking systems. Travel and on-call coverage are required, with standard hours Monday–Friday and on-site work.

Qualifications

• High school diploma or equivalent and 5 years of IT experience; 3 years in user support.
• Provide or develop documentation of systems and audit trails.
• Travel and on-call coverage required.

Responsibilities

• Provide enterprise IT support to 18 locations from Carson City.
• Serve as Help Desk Support: assist new users with Corrections applications, accounts, and rights.
• Troubleshoot and resolve initial help requests; escalate or refer to vendors as needed.
• Maintain help requests tracking software and utilities; participate in policy and procedure reviews.

Skills

Help desk support

Troubleshooting

User support

Documentation

Education

High school diploma or equivalent

IT experience (5 years)

Tools

Help desk software

Networking basics

Job description

The Nevada Department of Corrections is seeking to fill an IT Tech 4 in Carson City. This position will be responsible in helping to provide enterprise support to 18 locations. Incumbents act as Help Desk Support, establishing and assisting new users of Corrections applications such as network, email accounts, and/or rights. Incumbents troubleshoot and resolve initial help requests, assigning to other IT staff, or referring requests to vendors, or service repair, and maintain help requests tracking software and utilities. The regular business hours for this position are 8:00am-5:00pm Monday through Friday. Travel and on-call coverage are a requirement.

Information Technology (IT) Technicians install, configure, monitor, and maintain networks and monitor and maintain help desk user support or mainframe and server operations. Incumbents may perform duties associated with one or more IT specialization areas depending on the needs of the agency.

Graduation from high school or equivalent and five years of experience utilizing the fundamentals of typical computer systems, operating systems, applications, and peripherals, three years of which must have included IT work experience in a user support role; OR one year of relevant experience as an IT Technician III in Nevada State service; OR an equivalent combination of education and experience as described above.

Participate in the development and revision of policies and procedures related to a functional area; review policies and procedures for changes applicable to IT; maintain operations, tasks, security, and/or functional area logs; review instructions from other IT staff and correct or return for revisions as necessary.

Perform related duties as assigned.

Under limited supervision, incumbents perform advanced journey level duties and may serve as a project leader or lead-worker and provide training to IT Technicians at the same level or lower. For Network Operations and Support positions, this level may be used as either a trainee for the next level in the series, or as a permanently allocated sub‑journey level.

This job specification lists the major knowledge, skills and abilities of the job and is not all inclusive. Incumbent(s) will be expected to have knowledge, skills and abilities from a previous level.

Detailed knowledge of:

commercially available operating systems and applications used by the agency; help desk applications configuration as used for change/problem management; principles and practices of a computer system and peripheral devices as needed to monitor a system; user password security principles and practices.

Working knowledge of:

database principles; network domains and login procedures; web browser capabilities and the difference between intranets and the Internet.

General knowledge of:

at least one programming language, such as Pascal, COBOL, Natural, Fortran, BASIC, or html for understanding as applies to queries used in common applications; network troubleshooting.

Ability to:

create and use disk images; provide or develop documentation of systems, jobs, programs, and audit documentation for completeness and accuracy; provide testing support by assisting in the monitoring of program tests and reviewing computer output and identifying errors; restore data from backup media.