IT Technician Intermediate

MSM Technology, LLC; Montgomery (AL); On-site; USD 52,000 - 68,000; Full time

Job summary

MSM Technology, LLC is seeking a qualified Temporary IT Technician to support our client during an extended employee absence. This full-time temporary assignment is expected to begin late December 2026 and continue through approximately October 8, 2026.

You will act as Tier II support, troubleshooting complex issues across Windows, Office 365, and devices, while maintaining DoD standards. Responsibilities include imaging deployments, ticket queue management, VPN support, and providing training

Qualifications

• Current Security+ CE certification (IAT II).
• Active DoD Secret Clearance.
• Strong communication and customer service skills.

Responsibilities

• Provide Tier II support for escalated incidents and service requests.
• Troubleshoot Windows OS, Office 365, laptops/desktops, mobile devices, and peripherals.
• Perform imaging and PXE deployments for new/replacement equipment.
• Manage ticket queues, triage, and route requests to correct teams.
• Ensure VPN access and endpoint security compliance.
• Deliver user guidance and mentorship for junior technicians.
• Document incidents and resolutions in the ticketing system.

Skills

Security+ CE

DoD Secret Clearance

Windows OS

Office 365

Ticketing systems

Imaging deployments

VPN connectivity

Documentation & training

Tools

Imaging tools

PXE deployments

Job description

Job Description

Job Description

Description: MSM is seeking a qualified Temporary IT Technician to support our client during an anticipated extended employee absence. This full-time temporary assignment is expected to begin late December 2026 and continue through approximately October 8, 2026. This temporary assignment does not guarantee continued employment or conversion to a regular position. Act as Tier II support, managing escalated incidents and service requests. Troubleshoot and resolve complex issues with Windows operating systems, Office 365, laptops, desktops, mobile devices, and network-connected peripherals (e.g., printers, MFPs). Configure, maintain, and support end-user hardware and software, ensuring compliance with DoD standards. Perform system imaging and PXE deployments for new and replacement equipment. Conduct root cause analysis and implement corrective/preventive actions to reduce recurring incidents. Monitor and manage ticket queues, validating, triaging, and routing requests to the correct support teams while ensuring timely resolution. Support network connectivity, VPN access, and endpoint security compliance. Provide user guidance, technical training and mentorship for junior technicians. Deliver white-glove support for VIP and high-priority users with professionalism and discretion. Maintain thorough documentation of processes, incidents and resolutions in the ticketing system.

Requirements

Required Skills

• Current Security+ CE Certification (IAT Level II).
• Active DoD Secret Clearance.
• Strong communication and customer service skills, with proven ability to support both technical and non-technical users.
• Familiarity with imaging, deployment, and configuration management tools.
• Ability to document procedures and train others effectively.
• Proficiency with Windows operating systems, Office 365, and enterprise device troubleshooting.
• Experience using ticketing systems such as ServiceNow or Remedy.

Desired Experiences

• Familiar with Microsoft Azure process and workflows2–4 years of IT support experience in help desk, desktop support, or equivalent role.