IT Technician II: Enterprise IT Support & Networking

Doña Ana County in; Las Cruces (NM); On-site; USD 2,915,000 - 4,408,000; Full time

Job summary

Doña Ana County IT seeks an IT Technician II to deliver high-quality resolutions and support for service requests across county systems. You will troubleshoot and repair computers, basic network systems, printers, and related equipment, while configuring users onto the county network and ensuring compliance with licensing and security policies.

The role emphasizes customer service, documentation, and ongoing professional development, including obtaining applicable certifications.

Qualifications

• High School Diploma or equivalent required.
• 1 year of experience in a technical computer position.
• Valid driver's license and acceptable driving record. Certifications preferred (A+, Network+, Microsoft).

Responsibilities

• Respond to service requests using the IT ticketing system.
• Diagnose hardware and software issues and perform repairs.
• Configure users to the county network and maintain ITIL-aligned service levels.
• Document procedures and participate in training and certifications.

Skills

IT support

Customer service

Troubleshooting

Networking basics

Documentation

Education

High School Diploma or equivalent

Tools

A+ Certification

Network+ Certification

Microsoft Certifications

Job description

Doña Ana County IT seeks an IT Technician II to deliver high-quality resolutions and support for service requests across county systems. You will troubleshoot and repair computers, basic network systems, printers, and related equipment, while configuring users onto the county network and ensuring compliance with licensing and security policies.

The role emphasizes customer service, documentation, and ongoing professional development, including obtaining applicable certifications.