IT Technician I - Sugarland

CLS Health; Sugar Land (TX); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental Insurance

Disability insurance

Health insurance

Life insurance

Paid time off

Vision insurance

Job summary

CLS Health in Houston, TX is seeking a Level I Technical Support Specialist to maintain clinic technology and support staff. The role focuses on configuring hardware, troubleshooting issues, and assisting clinicians to ensure smooth patient care.

You will work closely with IT and healthcare teams, handling ticketing, documentation, and regulatory compliance while traveling to other CLS Health locations as needed.

Qualifications

• CompTIA A+ certification required; Network+ preferred.
• Technical proficiency with clinic software, medical devices, and IT systems.
• Excellent customer service and interpersonal skills.
• Strong problem-solving abilities to diagnose and resolve issues.
• Clear and concise communication for non-technical users.
• Ability to document troubleshooting steps accurately.
• Team collaboration with IT and healthcare staff.
• Adaptability to new technologies and workflows in healthcare.
• Understanding of HIPAA and healthcare data security.

Responsibilities

• Install and configure workstation hardware and peripherals (monitors, desktops, printers).
• Diagnose and resolve hardware, software, and network issues.
• Provide end-user support for clinic staff on software and devices.
• Log and manage support requests in the ticketing system.
• Communicate technical information clearly to non-technical users.
• Document hardware configurations and troubleshooting steps.
• Collaborate with IT and healthcare staff to implement solutions.
• Ensure HIPAA compliance in data handling and security.
• Travel to other CLS Health locations.

Skills

CompTIA A+

Network+

Customer service

Problem solving

Communication

Documentation

Team collaboration

Adaptability

HIPAA knowledge

Education

CompTIA A+ certification

Network+ certification (preferred)

Job description

About CLS Health

CLS Health is a growing healthcare system in Houston, Texas that is taking a different approach to healthcare. We are a physician-led healthcare group that focuses on providing patients with holistic, multispecialty care. We're a dynamic team on a mission to provide better healthcare options for Houstonians!

Description

CLS Health is a growing healthcare system in Houston, Texas that is taking a different approach to healthcare. We are a physician-led healthcare group that focuses on providing patients with holistic, multispecialty care. We're a dynamic team on a mission to provide better healthcare options for Houstonians!

Job Overview

We are seeking a dedicated and skilled Level I Technical Support professional to join our dynamic team focused on providing seamless technical assistance within our healthcare clinic environment. As a Level I Technical Support Specialist, you will play a crucial role in ensuring the smooth operation of clinic-specific technology, allowing our healthcare professionals to deliver optimal patient care.

Responsibilities

• Installing: Assembling and configuring hardware and peripheral components for workstations, encompassing tasks such as setting up monitors, desktops, and printers.
• Troubleshooting: Diagnose and resolve hardware, software, and networking issues to maintain a reliable technology infrastructure.
• User Support: Provide responsive and effective support to clinic staff, addressing inquiries related to software applications, medical devices, and IT systems.
• Ticket Management: Log and manage support requests through a ticketing system, ensuring timely resolution and documentation of all issues.
• Communication: Clearly and concisely communicate technical information to non-technical users, fostering a collaborative and supportive environment.
• Documentation: Maintain accurate records of hardware configurations, software installations, and troubleshooting procedures to enhance support efficiency.
• Collaboration: Work closely with IT professionals and healthcare providers to address technical challenges and implement solutions.
• Security: Ensure compliance with healthcare data security and privacy regulations, such as HIPAA, to safeguard patient information.
• Travel to other CLS Health locations

Benefits

• 401(k)
• 401(k) matching
• Dental Insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Requirements

• Must have CompTIA A+ and preferably Network +
• Technical Proficiency: Strong understanding of clinic-specific software, medical devices, and general IT systems.
• Customer Service: Excellent customer service and interpersonal skills, with the ability to assist users of varying technical backgrounds.
• Problem-Solving: Strong analytical and problem-solving skills to diagnose and resolve technical issues efficiently.
• Communication Skills: Clear and concise communication skills to explain technical concepts to non-technical users.
• Documentation: Ability to maintain accurate and detailed documentation for troubleshooting procedures and support activities.
• Team Collaboration: Work effectively as part of a team, collaborating with IT professionals and healthcare staff.
• Adaptability: Ability to adapt to new technologies and workflows in the healthcare environment.
• Regulatory Compliance: Understanding of healthcare data security and privacy regulations, especially HIPAA.
• Preferably, candidates holding an A+ certification or Network+ are strongly encouraged to apply.