IT Technician I - Sugarland

Socket.dev; Sugar Land (TX); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental Insurance

Disability insurance

Health insurance

Life insurance

Paid time off

Vision insurance

Job summary

CLS Health in Houston, TX seeks a Level I Technical Support Specialist to maintain clinic IT operations, install hardware, and resolve software and network issues to support patient care.

You will interact with clinicians and staff, document procedures, ensure HIPAA compliance, and travel to other CLS Health locations as needed.

Qualifications

• CompTIA A+ certification required.
• Experience with clinic-specific software and medical devices.
• Strong customer service and documentation skills.

Responsibilities

• Install and configure workstation hardware (monitors, desktops, printers).
• Diagnose and resolve hardware, software, and networking issues.
• Provide frontline user support to clinic staff.
• Log and manage support requests via ticketing system.
• Communicate technical information to non-technical users.
• Document hardware configurations and troubleshooting steps.
• Collaborate with IT and healthcare staff to implement solutions.
• Ensure HIPAA compliance and data security.

Skills

CompTIA A+

Network+

Technical proficiency

Customer service

Tools

Clinic software

Medical devices software

Job description

Description

About CLS Health

CLS Health is a growing healthcare system in Houston, Texas that is taking a different approach to healthcare. We are a physician-led healthcare group that focuses on providing patients with holistic, multispecialty care. We're a dynamic team on a mission to provide better healthcare options for Houstonians!

Job Overview:

We are seeking a dedicated and skilled Level I Technical Support professional to join our dynamic team focused on providing seamless technical assistance within our healthcare clinic environment. As a Level I Technical Support Specialist, you will play a crucial role in ensuring the smooth operation of clinic-specific technology, allowing our healthcare professionals to deliver optimal patient care.

Responsibilities:

• Installing: Assembling and configuring hardware and peripheral components for workstations, encompassing tasks such as setting up monitors, desktops, and printers.
• Troubleshooting: Diagnose and resolve hardware, software, and networking issues to maintain a reliable technology infrastructure.
• User Support: Provide responsive and effective support to clinic staff, addressing inquiries related to software applications, medical devices, and IT systems.
• Ticket Management: Log and manage support requests through a ticketing system, ensuring timely resolution and documentation of all issues.
• Communication: Clearly and concisely communicate technical information to non-technical users, fostering a collaborative and supportive environment.
• Documentation: Maintain accurate records of hardware configurations, software installations, and troubleshooting procedures to enhance support efficiency.
• Collaboration: Work closely with IT professionals and healthcare providers to address technical challenges and implement solutions.
• Security: Ensure compliance with healthcare data security and privacy regulations, such as HIPAA, to safeguard patient information.
• Travel to other CLS Health locations

Benefits:

• 401(k)
• 401(k) matching
• Dental Insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Requirements

• Must have CompTIA A+ and preferably Network +
• Technical Proficiency: Strong understanding of clinic-specific software, medical devices, and general IT systems.
• Customer Service: Excellent customer service and interpersonal skills, with the ability to assist users of varying technical backgrounds.
• Problem-Solving: Strong analytical and problem-solving skills to diagnose and resolve technical issues efficiently.
• Communication Skills: Clear and concise communication skills to explain technical concepts to non-technical users.
• Documentation: Ability to maintain accurate and detailed documentation for troubleshooting procedures and support activities.
• Team Collaboration: Work effectively as part of a team, collaborating with IT professionals and healthcare staff.
• Adaptability: Ability to adapt to new technologies and workflows in the healthcare environment.
• Regulatory Compliance: Understanding of healthcare data security and privacy regulations, especially HIPAA.
• Preferably, candidates holding an A+ certification or Network+ are strongly encouraged to apply.