IT Technician I (Onsite - Olympia)

Intelligent Technical Solutions; Olympia (WA); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical Insurance Plan.

Dental & Vision.

Life Insurance.

Disability Coverage.

Paid Time Off (starts at 15 days per y

Maternity/Paternity Leave.

Paid US Holiday.

Retirement Plan.

Salary Advancement/Loan.

Health & Wellness Program.

Company-paid training and certification

Supplemental Life Insurance (Employee-

Supplemental Health Plans (Employee-p

Job summary

Intelligent Technical Solutions is seeking a Technician I to provide on-site and remote IT support, addressing workstation OS, printer, and business application issues while delivering strong customer service. The role covers troubleshooting, deployments/imaging, and user profile management to maintain high service standards.

The ideal candidate has Helpdesk experience, proficiency with Office 365/MS Office/Adobe/Active Directory, and a valid driver’s license for client visits.

Qualifications

• Willing to work full-time on-site, either at the company office or client locations as required.
• Experience with Windows and Mac OS troubleshooting.
• Prior experience in Helpdesk support or a similar role.
• Skilled in application troubleshooting, PC deployments/imaging, and user profile management.
• Proficient in supporting Office 365, MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.
• Experience with MSPs is highly desirable.
• Valid driver's license, vehicle insurance, and access to a vehicle for client visits.

Responsibilities

• Workstation operating system issues of any kind.
• Printer issues of any kind.
• Standard business application (Office, etc.) issues of any kind.
• Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.
• Basic networking troubleshooting related to desktop connectivity.
• Answer incoming Quick Fix calls from clients.

Skills

Windows troubleshooting

Mac OS troubleshooting

Helpdesk experience

Application troubleshooting

PC deployments

Imaging

User profile management

Office 365

MS Office

Adobe

Active Directory

Backup software

Endpoint cybersecurity

Mobile devices

Business applications

MSP experience

Tools

SAGE ERP

QuickBooks

Office 365

MS Office

Adobe

Active Directory

Backup software

Endpoint cybersecurity

Job description

Job Description

Join Intelligent Technical Solutions, a dynamic and growing company, as our Technician I. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing both onsite and remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands‑on troubleshooting, playing a critical role in maintaining our high standards of IT service.

Job Responsibilities

• Workstation operating system issues of any kind.
• Printer issues of any kind.
• Standard business application (Office, etc.) issues of any kind.
• Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.
• Basic networking troubleshooting related to desktop connectivity.
• Answer incoming Quick Fix calls from clients.

Job Qualifications

• Willing to work full-time on-site, either at the company office or client locations as required.
• Experience with Windows and Mac OS troubleshooting.
• Prior experience in Helpdesk support or a similar role.
• Skilled in application troubleshooting, PC deployments/imaging, and user profile management.
• Proficient in supporting Office 365, MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.
• Experience with Managed Service Providers (MSPs) is highly desirable.
• Valid driver's license, vehicle insurance, and access to a vehicle for client visits.

Job KPI's

• Utilization: The percentage of time that you are on the clock and billing time to client tickets.
• CSAT: Scores filled out by clients using the rating system in tickets.
• Quality Score: Assessments performed by the training and quality team.
• First-touch closed: Each ticket that is completed with only one time entry contributes to this number.

Compensation

Pay rates start at $20.33/hr up to $26.47/hr and vary by experience and location.

Benefits

• Medical Insurance Plan.
• Dental & Vision.
• Life Insurance.
• Disability Coverage.
• Paid Time Off (starts at 15 days per year).
• Maternity/Paternity Leave.
• Paid US Holiday.
• Retirement Plan.
• Salary Advancement/Loan.
• Health & Wellness Program.
• Company-paid training and certification.
• Supplemental Life Insurance (Employee-paid).
• Supplemental Health Plans (Employee-paid).