IT Technician I - Help Desk

VILLANOVA UNIVERSITY; Villanova (Delaware County); On-site; USD 14,774 - 21,042; Part time

Job summary

A respected educational institution located in Delaware County is seeking an IT Technician I for help-desk support. This role is open to graduate students offering 20 hours per week at a salary of $13.00 per hour. Responsibilities include providing technical assistance and logging support requests. Ideal candidates will possess strong communication and customer service skills. Training will be provided, and positions are available for Summer, Fall, and Spring semesters.

Qualifications

• Graduate student status is a must.
• Basic technical knowledge required to support IT infrastructure.
• Strong written and oral communication skills are essential.
• Customer service skills required for effective support.

Responsibilities

• Provide first-level help-desk support for UNIT-supported systems.
• Consult with students and staff regarding technical issues.
• Assist with computer problem diagnosis and resolution.
• Log calls utilizing the TeamDynamix ticket system.

Skills

Technical knowledge

Excellent written communication

Excellent oral communication

Customer service skills

Education

Graduate student status

Job description

IT Technician I – Help Desk

Graduate student positions offering 20 hours per week, salary $13.00 per hour, available for Summer, Fall, and Spring semesters (2025–2026). Location: St. Mary’s Hall. UNIT will provide all training; no prior experience required.

Responsibilities:

• Provide first‑level help‑desk support for UNIT‑supported systems.
• Consult with students, faculty, and staff regarding issues with Villanova technology and systems.
• Assist with computer problems and provide diagnosis and resolutions.
• Log calls utilizing the TeamDynamix (TDX) ticket system.

Requirements:

• Graduate student status.
• Some technical knowledge to support the IT infrastructure.
• Excellent written and oral communication skills.
• Excellent customer service skills.

Additional Information:

• Summer, Fall, and Spring positions.
• UNIT will provide all training.

Position details:

• Hours/week: 20
• Posting number: 20255659V
• Category: 715-UTS – Technology Support Services
• Contact: Kimberly Walter, 94899
• Closing date: Open until filled.

Optional applicant documents: Resume/CV (required), Cover Letter (optional).