Information Systems Technician

The Chronicle Of Higher Education, Inc.; Fairmont (WV); On-site; USD 15,153,600 - 19,286,400; Part time

Job summary

The Chronicle Of Higher Education, Inc. is seeking an Information Systems Technician for Fairmont State University. This student position will provide computer help desk support to students, faculty, and staff, assisting with hardware and software issues.

The role requires good customer service skills and a logical approach to problem-solving. Students will work approximately 15-20 hours per week, usually during the daytime with some evening and weekend hours. A base hourly rate of $11.00 to $14.00 is offered.

Qualifications

• Good customer service and communication skills.
• Working knowledge of personal computer hardware and software.
• Ability to understand complex systems operations.
• Ability to present a service-oriented professional approach.

Responsibilities

• Provide computer help desk support to students, faculty, and staff.
• Assist with moving computing equipment on campus.
• Staff the Call Center.
• Assist in the use and deployment of A/V equipment.
• Ensure complex problems are referred to full-time staff.

Skills

Good customer service and communication skills

Working knowledge of personal computer hardware and software

Ability to think logically

Ability to work independently

Job description

Information Systems Technician

Posting Details: Student Requisition Number: 2027001STP. Number of Positions Available: 3. Funded by Federal Workstudy only: Yes.

Job Duties and Responsibilities

Students will provide computer help desk support to students, faculty, and staff of Fairmont State University. They may assist full‑time Information Systems Technicians as well as end users by providing desktop computing support including software and hardware installation, upgrades, and troubleshooting.

Specific tasks (assigned by full‑time staff) may include:

• Respond to service requests at user site
• Assist with moving computing equipment to/from/within campus locations
• Staff the Call Center
• Assist in the use, repair, and deployment of audio/visual or data projection equipment
• Assist in the set‑up/production of temporary A/V systems for campus wide events
• Ensure that complex problems are referred to appropriate full‑time staff
• Other duties as assigned

Student will work approximately 15‑20 hours per week (usually daytime hours, but may include some evening and weekend hours).

Minimum Qualifications

• Good customer service and communication skills
• Working knowledge of personal computer hardware and software
• Ability to understand complex systems operations and follow instructions carefully and completely
• Ability to think logically and to coordinate with others in problem solving
• Ability to work independently
• Ability to present a service‑oriented professional approach in dealing with end-users
• Ability to physically lift and move desktop computing or A/V equipment

Preference given to students who have the ability to work more than one semester.

Additional Information

• Student Appointment Length: Academic Year
• Base Hourly Rate: 11.00–14.00
• Employment Location: Main Campus
• Department: Tech Commons
• Position will report to: Manager, Tech Commons