Network Technician I - 60019914

State of South Carolina; Columbia (SC); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health, dental, vision, disability & 2

Life insurance (employee)

15 days annual leave

15 days sick leave

13 paid holidays

Parental Leave

Retirement plan (SCRS/ORP)

Job summary

The State of South Carolina's Department of Administration, OTIS, seeks a Network Technician I in Columbia to support network design, monitoring, and service ordering. You will help manage inventory, create diagrams, and produce accurate network documentation.

This onsite role requires basic networking knowledge, willingness to work evenings and weekends, and coordination with multiple agencies to ensure reliable voice, video and data networks across the state.

Qualifications

• Basic knowledge of data network services and data communications.
• Basic knowledge of data network design and equipment configuration requirements.
• Ability to present technical and non-technical reports clearly.

Responsibilities

• Supports network integration and security by maintaining supplies and managing the shopping cart.
• Determines bandwidth needs and service changes by collaborating with teams and vendors.
• Uses network monitoring tools to track performance and order management.
• Provides quotes for network equipment and prepares diagrams.
• Coordinates network project implementation through orders and communications.
• Occasionally works evenings, weekends, and daily driving duties.

Skills

Data networking basics

Network monitoring

Documentation

Vendor coordination

Education

High school diploma

Associate or Bachelor's degree substituted

Job description

Network Technician I

The Department of Administration's (Admin) Office of Technology & Information Services (OTIS) is seeking a Network Technician I to join the team. OTIS oversees the state’s federated model for implementing, enhancing, and protecting information technology (IT) resources and the utilization of IT shared services across agencies. In this role you will work with others in the Network Design team and with Network Integration to manage and order inventory for spare equipment and parts. You will run reports and keep documentation current for customer networks.

This position is onsite in beautiful Columbia, South Carolina.

Responsibilities of the Network Technician I:

• Supports the Network integration and Network security by maintaining adequate supplies and managing the shopping cart.
• Determines the need for bandwidth, service changes and upgrades by working with Network Integration, Network Security, Account Management and Network Service vendors.
• Utilizes DTO provided network monitoring tools and vendor provided network monitoring and order management tools.
• Consults with State Agencies to make recommendations for design of voice, video and data networks.
• Provides quotes for network equipment and detailed supporting network diagrams.
• Ensures accurate first billing of services to accomplish DTO customer service standards.
• Coordinate implementation of network projects through equipment and service orders, verbal and written communications, field inspections and agency reports.
• Work closely with other DTO service units to coordinate activities and to provide, manage and ensure a high quality of customer service is provided to all customers.
• Works as Telephone Coordinator for OTIS. Orders new telephone service performs telephone disconnects as required and troubleshoots telephone related issues for OTIS.
• Performs other duties as required.

Required Education and Experience:

• A high school diploma and experience in information technology, electronics technology systems, or other related areas.
• An associate degree or bachelor's degree in a related field may be substituted for the required experience.

Additional Requirements:

• Basic knowledge of data network services and data communications.
• Basic knowledge of methods of data network design and equipment configuration requirements.
• Basic knowledge of office automation systems, information processing operations, fiber optic microcomputer hardware/software as they relate to the latest trends in voice and data networks connectivity.
• Basic knowledge of computer system analysis, design, testing, debugging, and maintenance techniques.
• Ability to assist with presenting technical and non-technical reports in a clear and concise manner.
• Position will be required to report to work during emergency situations and hazardous weather events.
• Position requires employe to work evenings and weekends.
• Position requires routine driver duties.
• Position requires frequent lifting 50 lbs.
• Position requires routine driver duties.
• Must maintain an up-to-date Defensive Driving Certificate.
• Position may require work beyond the 37.5-hour work week, including nights, weekends and holidays.
• Must carry a mobile communications device if provided.

Applicants indicating college credit or degree(s) on the application may bring a copy of college transcript to the interview. A copy of the transcript may also be uploaded as an attachment to the application, if required by the hiring department or if desired by the applicant. Please note that some areas of the Department may require an official, certified copy of the transcript prior to hiring or within a specific timeframe required by that area, after hiring. Failure to produce an official, certified transcript may result in not being hired or termination.

The Department of Administration is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions including, but not limited, to lactation), national origin, age (40 or older), disability or genetic information.

Supplemental questions are considered part of your official application. Any misrepresentation will result in your disqualification from employment. Please complete the state application to include all current and previous work history and education. A resume will not be accepted nor reviewed to determine if an applicant has met the qualifications for the position.

The South Carolina Department of Administration offers an exceptional benefits package for full time (FTE) employees:

• Health, dental, vision, long-term disability, and life insurance for employees, spouse, and children. Click here for additional information.
• 15 days annual (vacation) leave per year
• 15 days sick leave per year
• 13 paid holidays
• Paid Parental Leave
• S.C. Deferred Compensation Program available (S.C. Deferred Compensation)
• Retirement benefit choices*
  • State Retirement Plan (SCRS)
  • State Optional Retirement Program (State ORP)

*Enrollment in one of the listed plans is required for all FTE employees; please refer to the contribution section of hyperlinked retirement sites for the current contribution rate of gross pay.