IT Technician — Help Desk & On-Site Support

City of South Gate

South Gate (CA)

On-site

USD 52,000 - 68,000

Full time

6 days ago

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Job summary

City of South Gate is seeking an entry‑level IT Help Desk Technician to support end‑user computing, software installation, and frontline cybersecurity tasks across City facilities. You will log and troubleshoot tickets, configure Microsoft 365, manage AD/Entra IDs, and assist with on‑site network and AV setups, while learning new technologies in a public‑sector environment.

The role requires being able to travel to City facilities, work outside regular hours when needed, and communicate clearly

Qualifications

High school diploma or equivalent with IT coursework or certifications.
Experience with help desk or end‑user support is desirable.
Knowledge of Microsoft 365, AD/Entra ID, and basic networking is preferred.

Responsibilities

Serves as primary contact for help desk requests; logs and tracks tickets to resolution.
Installs and configures end‑user devices; supports Microsoft 365 and standard city apps.
Performs identity management tasks in AD/Entra ID, including resets and licenses.
Provides basic network/telecom support and AV setup for meetings and events.
Maintains inventory, documentation, and safe work areas; assists with on‑site visits.