IT Technician for Forensic Ops & 24/7 Support

The University of New Mexico Health Sciences Center; Albuquerque (NM); On-site; USD 27,000 - 37,000; Full time

Job summary

The University of New Mexico Office of the Medical Investigator (OMI) seeks an IT Technician to provide hands-on technical support for on-site and remote staff in a forensic medical environment. You will install, maintain, and troubleshoot computers, printers, mobile devices, and audiovisual equipment while ensuring data protection and security.

This role requires strong communication, careful handling of confidential information, and the ability to adapt to changing priorities in a

Qualifications

• High school diploma or GED with 2 years related experience.
• Higher education and/or experience may be interchangeable on a year-for-year basis.

Responsibilities

• Provide timely technical support to onsite and remote employees.
• Install, configure, maintain, deploy, and troubleshoot computers, monitors, printers, mobile devices, audiovisual equipment, peripherals, and related technology.
• Diagnose and resolve routine to moderately complex hardware, software, application, account, printing, connectivity, and remote-access issues.
• Set up technology, applications, accounts, access, and peripheral equipment for new employees and assist with secure removal or reassignment of access and equipment when employees leave.
• Assist with workstation deployments, equipment replacements, office moves, software installations, upgrades, testing, and department-wide technology projects.
• Support user accounts, permissions, password resets, and access requests in accordance with University security requirements and established authorization processes.
• Assist with the operation and maintenance of software applications and information systems supporting OMI's investigative, laboratory, records, imaging, and administrative functions.
• Maintain accurate technology inventory, asset assignments, configuration records, warranties, equipment locations, and lifecycle information.

Skills

End-user support

Remote support

Troubleshooting

Communication

Confidentiality

Prioritization

Tools

Windows

Microsoft 365

Remote-access tools

Printers

Mobile devices

Audiovisual equipment

Ticketing system

Asset management

Job description

The University of New Mexico Office of the Medical Investigator (OMI) seeks an IT Technician to provide hands-on technical support for on-site and remote staff in a forensic medical environment. You will install, maintain, and troubleshoot computers, printers, mobile devices, and audiovisual equipment while ensuring data protection and security.

This role requires strong communication, careful handling of confidential information, and the ability to adapt to changing priorities in a