Desktop Support Engineer - IT Security & End-User IT Specialist

City of New York; New York (NY); On-site; USD 65,000 - 75,000; Full time

Job summary

The City of New York, Office of Chief Medical Examiner (OCME), seeks qualified candidates to join the Information Technology Division's Information Security Unit. You will work with a team supporting 750+ users across nine locations, handling security analysis, implementation, troubleshooting, and maintenance of the OCME network.

Selected candidates may face DNA sampling and 24-hour availability during emergencies.

Qualifications

• Certificate from an accredited technical school (~675 hours) with computer operations focus.
• Bachelor’s degree and 3 years of full-time experience as described.
• High school diploma and 4 years of full-time experience as described.
• Equivalency combo allowed; at least 2 years of full-time computer operations experience.

Responsibilities

• Assist in maintaining security policies and procedures with DOITT and NYC Cyber Command.
• Configure and secure wireless devices and endpoints.
• Perform security vulnerability remediation of workstations, laptops, and tablets.
• Maintain patch management schedule and ensure required patch levels.
• Decommission devices per NYC guidelines with security best practices.
• Troubleshoot desktop, laptop, and network issues and support security operations.

Education

Technical certificate in computer operations

Bachelor’s degree in a related field

High school diploma or equivalent

Education/experience equivalent (see qualifications)

Job description

The City of New York, Office of Chief Medical Examiner (OCME), seeks qualified candidates to join the Information Technology Division's Information Security Unit. You will work with a team supporting 750+ users across nine locations, handling security analysis, implementation, troubleshooting, and maintenance of the OCME network.

Selected candidates may face DNA sampling and 24-hour availability during emergencies.