IT Technician - Fleet Imaging & Device Management

Brains And Motion Education; Lakewood (CO); On-site; USD 26,139 - 37,229; Full time

Job summary

Brains and Motion Education in Colorado is seeking an IT Technician – Fleet Imaging & Device Management to prepare, configure, maintain, and deploy BAM!’s fleet of laptops and tablets. You will ensure devices are ready for deployment, secured, and fully functional, collaborating with the Engineering team and instructors to deliver reliable technical service.

This on-site, full-time role requires a hands-on, organized professional who takes ownership, maintains high quality standards, and keeps

Qualifications

• Experience imaging or configuring computers and tablets running Windows, ChromeOS, or comparable operating systems.
• Familiarity with device management platforms, including Zoho Endpoint Central and Microsoft Windows ADK.
• Working knowledge of hardware troubleshooting for laptops, tablets, peripherals, and basic networking.
• Ability to quickly learn new systems, tools, and workflows.

Responsibilities

• Image, configure, and prepare laptops, computers, and tablets for deployment to instructors and staff
• Manage BAM!’s device fleet using Zoho Endpoint Central and Microsoft Windows ADK (DISM, WinPE) to provide clean Windows installations and MDM in coordination with the Engineering team
• Ensure all devices meet BAM! standards for security, software configuration, and performance
• Maintain accurate tracking of device status, assignments, and deployment readiness
• Diagnose and troubleshoot hardware and software issues across the device fleet
• Evaluate damaged or malfunctioning equipment and perform repairs within scope
• Coordinate with vendors or internal stakeholders for repairs, replacements, or decommissioning as appropriate
• Maintain thorough and accurate documentation of device issues and resolutions

Skills

Independence

Initiative

Reliability

Results-oriented

Process improvement

Collaboration

Organization

Customer service

Tools

Zoho Endpoint Central

Microsoft Windows ADK

Job description

IT Technician – Fleet Imaging & Device Management

Job Location: BAM CO Warehouse, Lakewood, CO 80214
Position Type: Full Time
Education Level: Not Specified
Salary Range: $23.00 - $23.00 Hourly

Job Description

The IT Technician – Fleet Imaging & Device Management is responsible for the preparation, configuration, maintenance, and deployment of BAM!’s fleet of computers and tablets. The role ensures all technology assets are properly configured, fully functional, and ready for deployment while working closely with the Engineering team and program instructors. This hands‑on, detail‑oriented position reports directly to the Chief Technology Officer and requires a self‑directed professional who takes ownership of their work, maintains high quality standards, and delivers reliable technical service.

Key Responsibilities

Device Imaging & Fleet Management

• Image, configure, and prepare laptops, computers, and tablets for deployment to instructors and staff
• Manage BAM!’s device fleet using Zoho Endpoint Central and Microsoft Windows ADK (DISM, WinPE) to provide clean Windows installations and mobile device management (MDM) in coordination with the Engineering team
• Ensure all devices meet BAM! standards for security, software configuration, and performance
• Maintain accurate tracking of device status, assignments, and deployment readiness

Device Evaluation & Repair

• Diagnose and troubleshoot hardware and software issues across the device fleet
• Evaluate damaged or malfunctioning equipment and perform repairs within scope
• Coordinate with vendors or internal stakeholders for repairs, replacements, or decommissioning as appropriate
• Maintain thorough and accurate documentation of device issues and resolutions

Device Staging & Readiness

• Ensure devices are properly staged, organized, and ready for deployment on schedule
• Conduct readiness audits to verify device configurations prior to distribution
• Maintain an organized and well‑documented inventory of all technology assets

Technical Support & Service

• Provide responsive technical support to instructors and staff across BAM! systems and devices
• Approach all support interactions with a service‑first, solution‑oriented mindset
• Communicate clearly and professionally with both technical and non‑technical stakeholders
• Manage issue escalation appropriately while maintaining end‑to‑end ownership of resolutions

Qualifications

Core Competencies

• Demonstrated ability to work independently, take initiative, and see tasks through to completion
• Results‑oriented with an interest in operational efficiency and continuous improvement
• Collaborative team player with experience working across departments or functional areas
• Strong organizational skills, attention to detail, and a consistent track record of reliability
• Committed to delivering high‑quality service and support

Technical Skills

• Experience imaging or configuring computers and tablets running Windows, ChromeOS, or comparable operating systems
• Familiarity with device management platforms, including Zoho Endpoint Central and Microsoft Windows ADK
• Working knowledge of hardware troubleshooting for laptops, tablets, peripherals, and basic networking
• Ability to quickly learn new systems, tools, and workflows

Work Environment

This is a full‑time, on‑site role based at BAM!’s Colorado facility, focused exclusively on the management and readiness of BAM!’s technology assets. The role offers a meaningful opportunity to develop technical expertise within a growing, mission‑driven organization with direct visibility to senior leadership through a reporting line to the CTO.

Why BAM!

BAM! offers the opportunity to contribute directly to a mission‑driven education company that is making a measurable difference in students’ lives. In this role, you will have genuine ownership and impact, working alongside engineering, operations, and education teams in an environment defined by clear expectations, measurable outcomes, and a commitment to professional growth.

Equal Employment Opportunity Statement

Brains and Motion Education is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, veteran status, or any other basis protected by federal or state or local law.