IT Technician: Elevate Networks & Data Insights

Chatham Area Transit Authority (CAT); Savannah (GA); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Paid time off and holidays

Job summary

Chatham Area Transit is seeking an IT Technician to provide technical support and ensure smooth operation of computer systems, networks, and software applications. You will diagnose hardware and software issues, install and configure systems, and help maintain network security across all business lines.

The role involves data analysis, collecting and tracking trends, and collaborating with MSP to coordinate software and hardware implementations.

Qualifications

• Associate's degree in IT or CS is preferred or equivalent experience.
• 2-5 years in IT support or related role.
• CompTIA A+ or MCITP or equivalent required.
• Proficiency with Windows/Mac, Office suite, and IT support tools.
• Experience with data collection and dashboard setup.
• Strong problem-solving and communication skills.
• Willingness to work flexible hours and on-call.

Responsibilities

• Provide first-line IT support for hardware and software issues and assist end-users.
• Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
• Assist in setup and troubleshooting of LANs/WANs and other networks.
• Install, update, and manage software applications and operating systems with proper licensing.
• Maintain records of hardware inventory, software licenses, and network configurations with MSP.
• Provide user training and develop user manuals and documentation.
• Suggest and perform hardware/software upgrades; repair or replace components.
• Liaise with third-party vendors for warranty claims and support.

Skills

Windows

MacOS

Microsoft Office

Dashboard setup

Data analysis

Problem-solving

Communication

Teamwork

Education

Associate's degree in Information Technology or Computer Science

Tools

MSP coordination tools

Job description

Chatham Area Transit is seeking an IT Technician to provide technical support and ensure smooth operation of computer systems, networks, and software applications. You will diagnose hardware and software issues, install and configure systems, and help maintain network security across all business lines.

The role involves data analysis, collecting and tracking trends, and collaborating with MSP to coordinate software and hardware implementations.