IT Technician / EHR Support Specialist

Eliada Homes; Asheville (NC); On-site; USD 40,000 - 55,000; Full time

Job summary

Eliada Homes is seeking an IT Technician / EHR Support Specialist to support IT operations and electronic health records systems. This role involves troubleshooting technical issues, managing user accounts, and ensuring compliance with IT policies. Ideal candidates will possess strong problem-solving skills and relevant qualifications in IT.

Qualifications

• Ability to work independently and learn new tasks.
• Experience with EHR systems and technical support.

Responsibilities

• Provide technical support for IT hardware and software.
• Manage EHR user accounts and permissions.
• Ensure compliance with IT policies and data security.

Skills

Technical Support

Problem Solving

Interpersonal Skills

Communication

Education

Associate or Bachelor’s Degree in Information Technology

Relevant Certifications

Tools

Microsoft Power BI

SQL

Job description

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Position Summary:

The IT Technician I & EHR Support Specialist is a dual-function role supporting both general IT operations and electronic health records (EHR) systems. This position is responsible for ensuring smooth daily operation of IT hardware and software systems while also serving as a key resource in EHR administration, data reporting, and system projects.

Major Responsibilities

1. Providing technical support including:
   • Installation, configuration, and maintenance of computers, printers, mobile devices, and related hardware.
   • Troubleshooting and resolving technical issues promptly.
   • Performing daily system checks and escalating issues to the IT Manager.
   • Documenting procedures, configurations, and support tasks.
2. Provides EHR System Administration And Support Including
   • Managing user accounts, permissions, and system settings.
   • Creating and executing SQL queries and ad hoc reports.
   • Developing dashboards and reports using Microsoft Power BI.
   • Leading or contributing to EHR integration projects.
   • Responding to support requests through the ticketing system.
3. Other Responsibilities
   • Ensuring compliance with IT policies, data security standards, and relevant regulations (e.g., HIPAA).
   • Demonstrating cultural responsiveness and professionalism in all interactions.
   • Actively participating in the agency's Continuous Quality Improvement (CQI) initiatives.
4. Qualities include the ability to work independently, learn and document new tasks, solve problems efficiently, and strong interpersonal and communication skills. Must be capable of working in confined spaces, climbing ladders, and lifting up to 50 pounds.

Reporting Relationship

Position reports to: IT Manager

Requirements

Education and Qualifications:

Associate or bachelor’s degree in information technology or related field preferred. Relevant certifications (e.g., CompTIA A+, Microsoft, SQL) and/or equivalent experience may be considered.

Disclaimer

Job descriptions are not exhaustive lists of responsibilities, skills, efforts, or working conditions. They reflect the principal job elements essential for fair pay decisions. This description is not a contract. Employment is confirmed by a Letter of Employment. North Carolina is an at-will employment state, and Eliada is an at-will employer.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Information Technology
• Industries: Non-profit Organizations