Software Support Specialist Remote

Car-Part.com; Buxton (ND); Remote; USD 40,000 - 55,000; Full time

Job summary

A leading company in the auto-recycling industry is seeking a Technical Support Specialist to provide client support and resolve technical issues. The role involves assisting customers with Car-Part software, troubleshooting, and training. Ideal candidates will possess strong communication skills and technical knowledge, particularly in PC and networking. This position offers opportunities for growth and the chance to work in a dynamic environment.

Qualifications

• Excellent PC and networking troubleshooting skills.
• Experience with Microsoft Windows Operating Systems.
• Strong verbal and written communication skills.

Responsibilities

• Provide support to assigned customers using Car-Part software.
• Install, update, and configure Car-Part software.
• Document all support activities in the CRM system.

Skills

PC troubleshooting

Networking

Communication

Multi-tasking

Detail-oriented

Self-motivated

Education

A+ certification

MSCE certification

Tools

MS Office

Job description

Job Description

Primary Purpose: Provide client support and technical issue resolution via remote access software tools, email, phone, and messaging.

Major Tasks and Responsibilities:

1. Provide support to assigned customers using Car-Part software and services, including related third-party applications.
2. Install, update, and configure Car-part on-premise software on customer computers.
3. Provide light training on proprietary software as required for assigned customers.
4. Participate in the resolution of cases and projects outside of assigned customers when available (volunteering for cases and/or projects).
5. Communicate technical knowledge regarding troubleshooting techniques with the team.
6. Document all support and installation activities in the CRM system per team procedures.
7. Record time spent on weekly activities using company time tracking tools.
8. Communicate effectively with management, coworkers, and external customers, keeping management informed of issues and potential problems.
9. Attend team meetings and contribute feedback on issues encountered.
10. Take initiative to learn and expand your role.
11. Share knowledge and assist others whenever applicable.
12. Perform other tasks and responsibilities as assigned by Car-Part from time to time.

Essential Knowledge and Skills Requirements:

• Excellent PC and networking troubleshooting skills.
• Knowledge of auto-recycling industry/salvage yard operations.
• Ability to multi-task effectively.
• Experience with hardware and software issues on most Microsoft Windows Operating Systems.
• Experience with MS Office, including Outlook Express and Outlook.
• Self-motivated, detail-oriented, and organized.
• Proactive with excellent follow-up skills, ability to prioritize, and work autonomously.
• Strong verbal and written communication and interpersonal skills.
• Patience when dealing with customers not familiar with PCs.
• High-speed internet connection (cable or telephone).

Non-Essential but Valued Skills and Experience:

• Knowledge of salvage yard operations (preferred).
• General automotive knowledge.
• Experience with serial communication networks.
• Experience with terminals, modems, and printers.
• Experience in a technical support call center.
• Spanish language skills.
• A+ certification.
• MSCE certification.

Job-Related Physical Requirements:

• Speaking: High to Low
• Sitting: High to Low
• Walking: High to Low
• Lifting: High to Low
• Standing: High to Low
• Hearing: High to Low
• Climbing: High to Low
• Hand Dexterity: High to Low
• Visual Acuity: High to Low

Job-Related Mental Requirements:

• Remembering: High to Low
• Reading: High to Low
• Analyzing: High to Low
• Problem Solving: High to Low