IT Technician

Netsafe Solutions; North Carolina; On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Healthcare coverage after 90 days

401K Retirement Plan with employer 4%"

Job summary

6AM City, LLC, a local managed services provider in North Carolina, seeks a technical support specialist for on-site and remote helpdesk duties. You will diagnose customer issues from root cause to solution and document cases, delivering excellent customer service in person or remotely.

Responsibilities include hardware/software support, issue resolution via multiple channels, and proposing improvements. Strong communication and troubleshooting skills are essential, with experience using remote

Qualifications

• Previous experience in IT, customer service, or related fields.
• Ability to build rapport with clients.
• Strong troubleshooting and critical thinking skills.
• Positive and professional demeanor.
• Experience with remote tools.

Responsibilities

• Provide technical assistance with computer hardware and software
• Resolve issues for clients via phone, in person, or electronically
• Recommend hardware and software improvements
• Track customer issues and resolutions via Ticketing System

Skills

IT experience

Customer service

Troubleshooting

Communication

Remote tools

Tools

Ticketing system

Job description

Job Description

We are looking for a technical support specialist that is available to do on-site work as well as remote helpdesk. Experience working with aMSP is preferred. We need someone who can diagnose our customers issues from root cause to solution and document cases. We need a team player that can communicate well with peers as well as offering great Customer Service whether it is in person or remote.

Business Hours: Monday through Friday; 8:00 AM to 5:00 PM

We offer project hours pay for any work completed outside of the specified time frame of your shift.

On - call One weekend in rotation with all tech support specialists from 10am - 4pm.

Responsibilities

• Provide technical assistance with computer hardware and software
• Resolve issues for clients via phone, in person, or electronically
• Recommend hardware and software improvements
• Track customer issues and resolutions via Ticketing System

Qualifications

• Previous experience in IT, customer service, or other related fields
• Ability to build rapport with clients
• Strong troubleshooting and critical thinking skills
• Positive and professional demeanor
• Experience with remote tools

Benefits

• We do offer Healthcare coverage completely covered for the individual after 90 days.
• Eligible to participate in 401K Retirement Plan with employer match up to 4% after 30 days

Company Description

Local managed services provider. All service offerings are supported by our business hours Help Desk.