(FL) Sr Support Desk Techinician

Boomtech; Boca Raton (FL); On-site; USD 55,000 - 85,000; Full time

Job summary

Boomtech is seeking a Sr. Support Desk Technician to join our MSP team in Florida. The role focuses on onsite client support, troubleshooting hardware/software, and ensuring reliable network performance across client sites.

You will perform preventive maintenance, assist with installations, and maintain detailed service records in our ticketing system. Strong communication and independence plus teamwork are essential.

Qualifications

• 5 years of experience in technical support within an MSP environment.
• Certification or equivalent technical certifications (e.g., CompTIA Network, Microsoft Certified Professional).
• Strong working knowledge of networking protocols (DNS, DHCP, TCP/IP, VPNs).
• Experience with virtualization technologies (VMware, Hyper-V) is a plus.
• Ability to lift and carry up to 50 lbs; reliable transportation and valid driver's license.
• Flexibility to work outside of standard business hours when necessary.
• Excellent problem-solving and proactive approach to resolving client issues.

Responsibilities

• Provide onsite technical support for clients, including hardware repairs, software troubleshooting, and network installations.
• Perform preventative maintenance on client systems to minimize downtime.
• Install and configure hardware, software, and networking equipment.
• Assist with setup and troubleshooting of desktops, laptops, printers, servers, and other IT peripherals.
• Respond to client service requests promptly and resolve issues per SLAs.
• Diagnose and resolve network issues including routers, switches, and firewalls.
• Maintain accurate records of service activities in the ticketing system.
• Train clients on system usage as needed.
• Communicate with the MSP team to escalate knowledge and ensure efficient service delivery.
• Provide on-call support for emergency or after-hours requests.
• Travel to client sites within the assigned geographic area.

Skills

Technical support

Customer service

Networking

Windows/macOS

Remote troubleshooting

Documentation

Teamwork

Time management

Education

CompTIA Network+

Microsoft Certified Professional

Tools

VMware

Hyper-V

Ticketing systems

Remote access tools

Job description

About the job (FL) Sr Support Desk Techinician

Position Overview:

We are seeking a dedicated and skilled Field Technician to join our Managed Service Provider (MSP) team. The Field Technician will play a critical role in providing onsite support to our clients, troubleshooting and resolving technical issues, and ensuring optimal performance of hardware and software. This position requires a strong technical aptitude, excellent communication skills, and the ability to work independently to resolve client needs efficiently.

Essential Duties and Responsibilities:

• Provide onsite technical support for clients, including hardware repairs, software troubleshooting, and network installations.

• Perform preventative maintenance on client systems to ensure smooth operations and minimize downtime.

• Install and configure hardware, software, and networking equipment.

• Assist with the setup and troubleshooting of desktops, laptops, printers, servers, and other IT peripherals.

• Respond promptly to client service requests, ensuring timely resolution of issues in accordance with service level agreements (SLAs).

• Diagnose and resolve network and connectivity issues, including routers, switches, and firewalls.

• Maintain and update accurate records of service activities in the company’s ticketing system.

• Train clients on the proper use of systems, software, and devices as needed.

• Communicate with the MSP team remotely to escal**?** share knowledge, and ensuring efficient service delivery.

• Provide on-call support, as needed, for emergency service or after-hours requests.

• Travel to various client sites within the assigned geographic area to perform services.

• Maintain professional and courteous client relationships, ensuring high levels of customer satisfaction.

Knowledge, Skills, and Abilities Required:

• Strong technical knowledge of hardware, software, and networking concepts (e.g., routers, switches, firewalls, and VPNs).

• Ability to diagnose and resolve technical issues with minimal supervision.

• Solid understanding of Windows and macOS operating systems, Microsoft Office suite, and common business applications.

• Proficiency in remote troubleshooting tools, ticketing systems, and documentation best practices.

• Ability to install, configure, and troubleshoot desktop computers, laptops, and printers.

• Experience with system imaging, backup solutions, and disaster recovery methods.

• Strong customer service orientation with excellent interpersonal and communication skills.

• Ability to work independently and as part of a team.

• Strong attention to detail and excellent organizational skills.

• Ability to prioritize and manage time effectively, handling multiple service requests simultaneously.

Qualifications:

• 5 years of experience in technical support role, within an MSP environment.

• A Certification or equivalent technical certifications required (e.g., CompTIA Network , Microsoft Certified Professional).

• Strong working knowledge of networking protocols, including DNS, DHCP, TCP/IP, and VPNs.

• Experience with virtualization technologies (e.g., VMware, Hyper-V) is a plus.

• Ability to lift and carry up to 50 lbs of equipment.

• Reliable transportation and a valid driver’s license required.

• Flexibility to work outside of standard business hours when necessary.

• Excellent problem-solving skills and a proactive approach to resolving client issues.