IT Technician

Icon Fitness; West Branch (MI); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

PTO

Paid Holidays

Medical benefits

Dental & Vision

Pension Plan

Tuition Assistance

Job summary

Wellvance is seeking an IT Technician to serve as the primary contact for IT-related staff inquiries. You will diagnose computer issues, monitor systems, install hardware and software, and provide hands-on support across devices and networks.

On-call support and end-user training are included. Ideal candidates hold a two-year associate degree or equivalent experience in IT support, with a focus on security and user provisioning.

Qualifications

• Two-year associate's degree in computer science or related field.
• Equivalent knowledge with two+ years of hands-on IT support experience.

Responsibilities

• Create user accounts for AD, M365, email and applications.
• First-level IT support for staff on computers, mobiles, and software.
• Install and configure hardware, software per specs.
• Maintain security and privacy of IT systems.
• Escalate complex issues to second-level support.
• Document IT activities in the support system.
• Configure new equipment for daily use and connectivity.
• Deploy IT resources to end-user locations.
• Upgrade and monitor software and hardware.
• Troubleshoot to resolve issues.

Skills

IT support

Troubleshooting

Network basics

User accounts

AD/M365 access

Education

Associate degree in CS/related field

Tools

Active Directory (AD)

Microsoft 365

Office 365

Job description

Rate: $19.93Status : Full-Time | Non-ExemptWE OFFER:Paid Time Off (PTO) & Paid HolidaysBC/BS PPO Medical BenefitsHealth Savings & Flexible Spending AccountsDental & Vision CoveragePension PlanTuition Assistance & Student Loan Payment SupportLife Insurance & Disability CoverageAFLAC OptionsJOB SUMMARYThe IT Technician is the main point of contact for all IT-related queries from the staff level. Responds to user needs in a timely manner. Ensures the optimal running of IT services and systems. This position is responsible for providing hands-on support for staff, which includes diagnosing computer issues, monitoring IT systems, installing hardware and software, and performing tests. Works closely with staff to assist in troubleshooting and resolving IT issues. Additionally, the position will provide hardware and software setup, maintenance, and instruction on use for PCs, peripherals, mobile devices, telecommunications, and related IT equipment. Persons with Lived Experience with mental illness, intellectual and developmental disabilities, or substance abuse disorders are encouraged to apply.QUALIFICATIONSTwo-year associate's degree from an accredited college/university in computer science, business, mathematics, or accounting/finance.College education may be substituted by a requisite level of knowledge and two or more years of hands-on experience in a technician support role.ESSENTIAL DUTIES AND RESPONSIBILITIESCreate user accounts for access to network resources to include AD, M365, email, and applications. Suspend and/or disable accounts as requested.First level of support for staff in the use of computers, communication systems, mobile devices, office productivity software, associated hardware, server resources, and cloud systems as required.Install and configure appropriate hardware, software, systems, and functions according to Agency specifications.Maintain and ensure the security and privacy of IT systems and information.Identify support issues beyond first level and escalate to the appropriate second level support.Deliver on-call support as necessary.Document support activities in the Agency IT support system software.Configure new equipment for daily use and end-user connectivity to the Agency network resources. Deploy IT resources to end-user locations.Upgrade and monitor software and hardware resources as necessary.Perform troubleshooting to diagnose and resolve issues.ABOUT WELLVANCEWellvance provides state-funded public mental health services to residents of Iosco, Ogemaw, and Oscoda counties. We support individuals with Intellectual or Developmental Disabilities (I/DD), Serious Persistent Mental Illness (SPMI), and children and youth with Serious Emotional Disturbance (SED).