IT Technician

Move Vertical; Tinley Park (IL); On-site; USD 45,000 - 55,000; Full time

Job summary

Move Vertical seeks an entry-level IT Help Desk Specialist to respond to inbound calls, tickets, and emails from clinical and administrative staff. You will provide first-level support for passwords, access issues, VPN, and common applications, while documenting actions and maintaining HIPAA compliance.

You will follow procedures, assist with user accounts, and escalate complex problems to higher-level teams as needed, delivering professional, patient-focused service across varying technical

Qualifications

• Basic understanding of Windows, email, user accounts, passwords, VPN, and common business applications.
• Strong verbal and written communication skills.
• Customer-first mindset with calm, professional demeanor under pressure.
• Ability to accurately document support activity and maintain confidentiality.

Responsibilities

• Respond to inbound help desk calls, tickets, and emails from clinical and administrative staff
• Provide first-level technical support for common IT issues (password resets, access issues, VPN, email)
• Follow documented procedures, knowledge base articles, and internal workflows
• Accurately document incidents, troubleshooting steps, actions taken, and resolutions in the ticketing system
• Escalate complex issues to higher-level support or IT leadership as needed
• Provide patient and customer-focused support to users of varying technical skill levels
• Maintain confidentiality and HIPAA compliance in line with company policies
• Assist with basic user account setup and access changes
• Support increased ticket volume during peak periods, updates, and projects

Skills

Windows OS

Email clients

User accounts

VPN access

Documentation

Communication

Education

High school diploma or GED

HIPAA compliance credential/training

Job description

Key Responsibilities

• Respond to inbound help desk calls, tickets, and emails from clinical and administrative staff
• Provide first-level technical support for common IT issues, including:
  • Password resets and account lockouts
  • EMR/EHR and healthcare application access issues
  • VPN, email, and connectivity problems
  • Basic software and hardware troubleshooting
• Follow documented procedures, knowledge base articles, and internal support workflows
• Accurately document incidents, troubleshooting steps, actions taken, and resolutions in the ticketing system
• Escalate complex technical issues to higher-level support, application teams, or IT leadership as needed
• Provide professional, patient, and customer-focused support to users of varying technical skill levels
• Maintain strict confidentiality and protect patient, employee, and organizational data in accordance with HIPAA and company policies
• Support increased ticket and call volume during peak periods, system updates, and special projects
• Assist with basic user account setup, access changes, and application support as needed

Required Qualifications

• High school diploma or GED required
• Active HIPAA compliance credential or training required
• 1+ year of IT help desk, service desk, technical support, or related experience preferred
• Basic understanding of Windows, email, user accounts, passwords, VPN, and common business applications
• Strong verbal and written communication skills
• Customer-first mindset with the ability to remain calm, professional, and helpful under pressure
• Strong attention to detail and ability to accurately document support activity
• Ability to handle confidential information with professionalism and discretion